Patient Care Coordinator

Integrity Rehab Group (IRG) is an industry leading therapy management company that partners with physician practices across the nation. IRG partners with Northwest Orthopaedics to offer exceptional outpatient orthopedic therapy services to the Spokane, WA community. We are looking for an energetic and motivated individual to fill our available Patient Care Coordinator position.

What is a Patient Care Coordinator?

A Patient Care Coordinator is the first person to greet our patients, assisting with insurance, patient referrals, and scheduling questions.

Our Patient Care Coordinators have excellent customer service skills and are capable of multitasking in a fast-paced environment. Attention to detail is crucial in this role to ensure our clinics operate with accuracy and efficiency.

Patient Care Coordinators build strong patient rapport and help in the patient recovery process. This is reported to be one of their greatest job highlights.

Company Benefits

• PTO, holiday pay, medical/dental/vision insurance, and more
• 401k match
• Competitive wages

Essential qualities of a Patient Care Coordinator

• Great attitude and a desire to help others
• Ability to work independently and as a team
• Superior customer service and communication skills
• Ability to multitask and remain detail oriented

Adaptable

Appropriate computer skills

Job Duties Include

Working knowledge of our electronic health records system

Navigating between multiple computer programs and web base portals

Greeting patients in a friendly, supportive manner

Answering incoming calls

Scheduling new and reoccurring appointments

Verifying insurance coverage and obtaining insurance authorizations

Collecting patient payments and balancing end of day

Post daily charges into billing software

Manage insurance denials and accounts receivable

Participating in training programs and staff meetings

Prior healthcare and billing experience are strongly preferred.

Please do not contact the clinic directly.

This annual salary ranges within the specified amounts depending on experience, credentials, certifications, and other qualifications. Full-time positions may also have the opportunity to participate in bonus programs or other incentive plans.Washington pay range$19.50—$21 USDUpstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.