About The Role

This role focuses on daily operational user support, workstation management, and first-level infrastructure troubleshooting.

Provide direct User Support & Help Desk (on-site and remote) for routine hardware, software, and connectivity issues.
Manage, track, and resolve tickets through the company's ticketing platform, ensuring compliance with defined SLAs.
Prepare, configure (staging), and deploy new workstations (PCs, laptops, smartphones, tablets) and peripherals (printers, scanners).
Operating Systems & Applications Troubleshooting
Resolve common issues related to client operating systems (Windows/macOS) and productivity tools (e.g., Microsoft 365, web browsers, email clients).
Install, update, and configure standard corporate applications according to company guidelines and procedures.
First-Level Infrastructure Troubleshooting
Perform ERP/SAP administrative tasks such as password resets, user account unlocking, and assignment of standard authorization profiles.
At least 5/7 years of experience in similar roles
Knowledge of SAP ERP will be a plus
Local Infrastructure management, Operating System (OS) Troubleshooting knowledge
Fluent in English language

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Local IT Admin