SSD Customer Service Agent & quotation Admin G&L with Arabic Language

Job Title

SSD Customer Service Agent & quotation Admin G&L with Arabic Language

Job Description

Responsible for providing end-to-end customer support for Gulf & Levant countries, including handling customer requests, coordinating service operations, and ensuring timely resolution of inquiries. Manage customer requests, inquiries, and service-related issues for Gulf & Levant countries through various communication channels (email, phone, CRM, etc.). Act as the primary point of contact for customers, ensuring timely and professional communication.

Your role

• Responsible for preparing accurate and timely service quotations, following up on commercial opportunities, and supporting business growth. Works closely with service, sales, and finance teams to ensure efficient quotation and order management processes.
• Ensuring that all customers are satisfied while meeting or exceeding our business targets.
• Handling all inquiries (pre- and post-sales, financial, complaints, non-technical questions or simple technical questions) regarding Philips products and services.
• Receiving, logging, solving and routing requests and issues coming in from all Customer channels and communicates solutions
• Providing service solutions by creating service work orders and informing the customer the service status
• Handling complaints from all customer, subscribers, family members and caregivers in a professional manner (analysis, registration and timely escalation).
• Provide Time & Material quote to customer where the service requested and is not covered by warranty or contract, and enable service delivery process when quote is accepted by customer.
• Sends Time (labour hours) & Material (spare part) quotations to all customers in Gulf & Levant region

You're the right fit if

• University Degree,
• Minimum 1-2 years experience in call center/customer service preferred, Good computer, PC - internet and documentation skills ,
• Professional Phone Manners with superior soft skills such as ability to express sympathy, empathy and patience with Customer First attitude,
• Very good verbal and written communication skills in English
• A rabic speaking person, English and Turkish is a plus

• How we work together
• We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business .
• Discover our rich and exciting history .
• Learn more about our purpose .

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here .

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