Test Operator

Chowbus is a leading Asian restaurant technology SaaS platform, with deep roots in the North American market for years. Currently, we stand as a pioneering enterprise in the North American Asian Restaurant SaaS sector. Driven by precise market positioning and efficient product services, our business has achieved doubled growth annually, covering over 30 core states and 100 key cities across the U.S., and partnering with more than 10,000 Asian restaurants. We build tech ecosystems that help restaurants grow, serve with heart, and uplift their communities. Our vision is to create a world where culturally rooted food entrepreneurs thrive everywhere.

The Test Operator role will handle device testing and coordinate with our 20+ cities to drive best practices in logistics, ensuring a world class post-sales experience for our merchants. This role may sometimes assist with shipments and inventory management. This is a 5 days on-site position.

What You'll Focus On

Operates devices to test functioning of parts or whole units

Runs software programs to test device functionality

Tests components or circuits of faulty equipment to locate defects, using special diagnostic software programs

Tests repaired systems of the devices to ensure that they are in working order

Compares findings with the customers reported problem and advice of failures found

Returns unit back to the vendor for repair if unit fails test

May install and configure repaired equipment, including operating software or peripheral equipment

QC returned equipment to evaluate if equipment can be repurposed

Other duties as assigned by supervisor and manager, such as overseeing shipments process from receiving, tagging inventory, managing inventory levels and shipping equipment out to other cities

What You Bring

0-3 years of operational experience

Bachelor’s degree in a relevant field preferred

Basic knowledge of windows/IOS operating systems, including navigating software applications, software installations, software application configuring, pre-setting and troubleshooting minor technical issues

Experience with hardware testing, including troubleshooting, diagnostics, and performance evaluation of electronic or computer components

Must be physically present on-site during designated work hours and maintain consistent and reliable attendance to fulfill job responsibilities effectively

Must be able to multitask

Strong organizational and project management skills required

Ability to manage time and prioritize effectively required

Ability to communicate clearly with different stakeholders required

Ability to learn technical aspects of POS related hardware and software required

Working Condition

• Long periods of sitting and working in front of a computer.
• Prolonged periods of walking and standing throughout the day.
• Lift, move, and carry equipment weighing up to 50 lbs as part of regular job duties.

What We Offer

Medical, dental, and vision insurance

401(k)

• 100% employer-paid Short-Term Disability (STD)
• 100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
• 100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance
• Company holidays
• Birthday off

Paid Parental Leave

Flexible Paid Time Off (PTO)

Employee Assistance Program (EAP)

Hourly pay is $20 to $23