Assistant Membership Administrator

Assistant Membership Administrator

About the Role

Support the Membership team in delivering a seamless member experience while assisting with applications, renewals, payments and day-to-day membership administration. This is an excellent opportunity to develop experience in membership, hospitality and customer relations.

Key Responsibilities

• Assist with processing new membership applications and supporting Membership Committee meetings.
• Follow up with members on joining and renewal fees through phone and email.
• Support new member onboarding, including preparing membership packs and RFID cards.
• Maintain accurate member records and assist with card replacements and member information updates.
• Monitor outstanding payments and support renewal and expiry processes.
• Assist with waiting list management and member enquiries.
• Support the Membership Manager with day-to-day administrative requirements.
• Maintain membership stationery, cards and other supplies.

What We're Looking For

• Previous experience in hospitality, customer service, administration or a similar role preferred.
• Good command of spoken and written English.
• Good working knowledge of Microsoft Excel and Microsoft Office.
• Excellent communication and interpersonal skills.
• Well organised, detail-oriented and comfortable working with numbers and records.
• Positive, proactive and member-focused attitude.