Regional Operations Director- Indiana

Regional Operations Director — Indiana

WHO WE ARE

Emergency Veterinary Care Centers (EVCC) is growing fast — and we’re here for the pets who need us most. With 6 emergency veterinary hospitals across the Midwest, our goal is simple: bring high-quality, 24/7 emergency care to communities that don’t have it.

Because pets do not care that it’s 2:47 AM. Emergencies don’t exactly respect business hours. 😅

We’re here when they need us — nights, weekends, holidays, and everything in between.

WHAT LIFE IS LIKE AT EVCC

At EVCC, we care. Like, actually care.

Whether it’s a sick pet, a worried pet parent, or one of our own team members walking through the door, we want everyone to feel supported.

We’re veterinarian-led, which means our DVMs aren’t just invited to the conversation — they’re helping lead it.

EVCC was started by 36 local general practice veterinarians, and most are still involved today. That means collaboration isn’t just something we put on a poster. It’s part of how we operate.

And let’s be real: emergency veterinary medicine is incredibly rewarding, but it can also be a lot.

That’s why we invest in our people through

• Continuing education
• Career growth + promotion opportunities
• A genuinely supportive team environment
• A workplace where people and pets come first

THE ROLE: REGIONAL OPERATIONS DIRECTOR

• You’re not coming in to be the person who fixes every single problem.
• You’re coming in to build leaders who can.

The Regional Operations Director creates the environment for our hospitals, leaders, and teams to consistently deliver

• Exceptional patient care
• Amazing client experiences
• Engaged, supported teams
• Strong + sustainable financial performance
• Your success won’t be measured by how many fires you personally put out.
• It’ll be measured by how strong your leaders become, how consistently our hospitals execute, and how healthy the organization is long-term.
• Basically: build the team, build the systems, make it sustainable.

WHAT SUCCESS LOOKS LIKE

You’ll know you’re crushing it when

• Hospital Managers + Medical Directors operate as true partners with shared accountability.
• Hospitals consistently deliver exceptional patient care and client experiences.
• Leaders grow through coaching, leading to stronger teams, better engagement, and higher retention.
• Financial goals are hit through smart planning, disciplined execution, and responsible resource management.
• Operational standards, compliance requirements, and strategic initiatives are consistently executed across hospitals.
• Teams embrace accountability, collaboration, ownership, and continuous improvement.
• Hospitals can run effectively without constant intervention because local leaders are empowered, capable, and accountable.

WHAT YOU’LL ACTUALLY DO

You’ll

• Partner with the CVO to lead local hospital leadership teams across the region.
• Identify and develop the next generation of Hospital Managers.
• Coach Medical Directors so they can effectively engage, develop, and mentor their doctors.
• Lead and/or support organization-wide projects and initiatives alongside Operations and Support Services.
• Make sure clinical teams have the resources, tools, and support they need to operate efficiently and sustainably.
• Partner with the CVO to hit clinical, operational, and financial goals across the region.
• Own accountability for the region’s hospital + capital budgets.
• Look for opportunities to grow hospital services and regularly bring recommendations to the COO.
• Be the bridge between hospital leadership and executive leadership so everyone is aligned on medical + operational priorities.
• Promote a team-based, patient-first approach to emergency medicine.

WHAT WE’RE LOOKING FOR

You’ve got

• A Bachelor’s degree in Business, Healthcare Administration, Veterinary Medicine, or a related field — or equivalent experience.
• At least 3 years of hospital leadership experience.
• At least 5 years of clinical emergency medicine experience.
• A license (or eligibility to practice) in the relevant states.
• Strong financial + business instincts.
• Excellent communication, interpersonal, and organizational skills.
• The ability to work effectively with everyone from frontline team members to executive leadership.
• The ability to coach, train, and give meaningful feedback in a timely way.
• Willingness to travel approximately 50% between hospital locations and for various events.
• A strategic mindset and a genuine commitment to EVCC’s mission + values.

COMPENSATION + PERKS

Because doing meaningful work is great. Getting taken care of while you do it is even better.

You’ll get

• Competitive compensation based on experience + industry benchmarks
• Healthcare benefits starting Day 1
• Comprehensive vision + dental coverage
• 401(k) with a 4% company match
• Competitive CE allowance because we want you to keep growing
• License Renewal Fees covered
• Veterinary care discounts for your own pets
• Paid Time Off (PTO) because we truly believe in TREAT YOUR SELF mentality
• Generous employee referral program, so our awesome people can bring in more awesome people
• A BIG focus on learning and growing, we stipend continuing education (CE) so we are always delivering state of the art medicine to our patients
• Mentorship and real career growth opportunities
• And the little (big) things, like comfy scrubs and cool EVCC swag
• WHY EVCC?
• Because you want to do more than manage hospitals.
• You want to build great leaders, empower great teams, improve patient care, and help shape the future of emergency veterinary medicine.
• If that sounds like your kind of challenge, we should talk. 🐾 Still have questions? Email our clinical staff recruiter at <[email hidden]>.