Business Analyst – User Stories & Backlog

Position Summary

• The Techno-Functional Business Analyst bridges business requirements with technical 
• implementation by combining business analysis expertise with hands-on technical 
• knowledge. The role is responsible for requirements gathering, user story creation, 
• product backlog management, functional application support, production issue 
• analysis, SQL querying, API integration analysis, debugging, system configuration, and 
• end-user enablement.
• The ideal candidate can effectively communicate with business stakeholders while 
• also collaborating with developers, architects, DBAs, QA teams, and DevOps engineers 
• to troubleshoot issues, validate solutions, and ensure successful application delivery. 

Key Responsibilities

Application Analysis & Troubleshooting 

• Analyze functional and technical issues across enterprise applications. 
• Perform root cause analysis for production incidents. 
• Debug application issues by reviewing logs, SQL queries, API responses, and application 
• configurations. 
• Collaborate with development teams to identify defects and validate fixes. 
• Support production deployments and post-release validation. 
• Review system behavior and recommend functional or technical improvements. 
• Work closely with infrastructure and support teams to resolve performance-related issues.

Technical Debugging 

• Investigate application logs and error messages. 
• Analyze API payloads using tools such as Postman or Swagger. 
• Debug integration failures between enterprise systems. 
• Support issue resolution by reviewing stack traces and exception logs. 
• Perform functional validation after code fixes. 
• Reproduce defects and document steps for development teams. 
• Validate configuration changes before deployment

Business & Functional Analysis 

• Gather, analyze, and document business requirements for enterprise data and analytics 
• initiatives. 
• Conduct workshops with business users to understand reporting and operational needs. 
• Convert business requirements into functional specifications and technical data 
• requirements. 
• Define KPIs, metrics, dimensions, hierarchies, and business rules. 
• Prepare Functional Requirement Documents (FRD), user stories, and acceptance criteria. 
• Create process flows and data flow diagram.
• Participate in release planning.

User Support & Continuous Improvement 

• Provide advanced functional support in collaboration with IT and support teams. 
• Capture and analyse user feedback to inform ongoing product enhancements. 
• Monitor system performance and usage trends to drive continuous improvement.

Required Technical Skills 

Programming Knowledge 

• The candidate is not expected to be a full-time developer but should be able to 
• understand, review, and troubleshoot application code written in languages such as 

C# 

.NET Framework/.NET Core 

Java, JavaScript 

Angular, React 

SQL & Databases 

Experience with: 

Microsoft SQL Server 

Azure SQL 

API & Integration 

Should be able to understand and review

REST APIs 

SOAP Services 

JSON 

XML 

Postman 

Swagger/OpenAPI 

OAuth and API authentication concepts 

Webhooks 

• Message queues (desirable)
• 5–8 years of experience in Techno Functional Analysis 
• Experience supporting CRM, ERP, Finance, or Property Management applications. 
• Exposure to enterprise integration platforms and middleware. 
• Experience working with microservices and cloud-based applications. 
• Familiarity with authentication technologies such as SSO, OAuth, and Active 
• Directory. 
• Experience in ITIL Incident, Problem, and Change Management processes. 
• Familiarity with Agile/Scrum methodologies. 

Technical & Functional Knowledge

• CRM configuration (objects, fields, workflows, validation rules, dashboards). 
• User Acceptance Testing (UAT) and release coordination. 
• Familiarity with integrations and enterprise data platforms is an advantage. 

Key Competencies 

• Accuracy and completeness of business and functional requirements. 
• User story creation, backlog management, and Agile delivery 
• Strong application troubleshooting, debugging, and root cause analysis 
• Understanding of APIs, system integrations, and enterprise applications 
• Ability to read and understand application code (.NET, C#, Java, JavaScript) 
• Strong SQL, database analysis, and data validation 
• UAT planning, testing, and release support 
• Excellent communication, documentation, and presentation skills 
• Customer-focused with strong ownership, adaptability, and continuous 
• improvement mindset