Registration Representative I- Emergency Department/Brent Lane

Must be flexible and able to work assigned 12-hour shifts. Candidates must be available for both day and night shifts and cannot self-schedule. Three 12-hour shifts per week are required.

The Registration Representative performs a variety of data entry and general registration functions for outpatient departments in the facility. It is the responsibility of the registration representative to accurately collect patient demographic and insurance data to ensure appropriate reimbursement and claim filing. This role will utilize technology to accurately quote and collect patient liabilities that have been identified by the insurance company. This position is responsible to follow all registration and admitting policies and procedures. This position performs a variety of admitting/administrative tasks to arrange the admission of patients of all ages to the Hospital. This role acts as a resource in providing all customers with the highest level of service. This role enhances the hospital experience for patients, families and visitors by providing appropriate hospitality and concierge services.

• Responsible for correctly accessioning and ordering testing per protocol.
• Keeps an inventory of Grossing room and place orders to maintain adequate stock of needed items.
• Receives and orders, fills phone requests for reports, slides or blocks for outside studies, consults and legal cases of Pathology material.
• Responsible for distributing completed reports to designated personnel.
• Requests and posts surgery schedule and frozen sections for following day.
• Enters Pathologist on call into directory in LIS system.
• Follows established procedures for histology quality control and reports discrepancies to the manager.
• Troubleshoots equipment, reagents, or procedural technique when problems occur. Notifies the supervisor if unable to solve the problem.
• Complies with established laboratory and hospital policies for universal precautions and safety procedures. When handling blood and/or bodily fluids, universal precaution procedures will be followed to minimize exposure to infectious diseases. Safety policies and procedures will be followed when using chemicals.
• Performs all responsibilities/duties required by the laboratory as defined in the scope of service to ensure that appropriate testing for all clients served is correctly and accurately performed.

Minimum Education

• High School Diploma or Equivalent Required

Minimum Work Experience

• 6 months relevant revenue cycle or customer service experience Required