Group Leader IT Service Delivery

Welcome to Kanadevia Inova, a global innovation leader in the waste infrastructure space, where we believe in creating a sustainable future through technology and innovation.

Transforming Waste into Value

At Kanadevia Inova, we pride ourselves on being at the forefront of waste-to-X technology. We are not just waste managers; we are creators of value from what communities discard. Your role at Kanadevia Inova directly contributes to turning something once considered useless - waste - into something invaluable: energy, heat, hydrogen, fertilizer, and beyond.

Job Description

Role Summary

The Group Leader IT Onsite Support leads the Group-wide strategy and delivery of onsite IT support, ensuring high-quality, customer-focused face-to-face services in close collaboration with the Service Desk. The role supports operational stability at sites and enables business productivity through reliable onsite support.

Define and implement the Group-wide onsite IT support strategy aligned with IT and Service Desk operations.

Own end-to-end delivery of onsite support services, ensuring SLAs, KPIs, and continuous improvement.

Act as the primary IT contact for sites, ensuring a high-quality end-user experience.

Lead and develop a distributed onsite support team, including workforce and skills development.

Manage vendors, budgets, security, and key stakeholders, supporting major site and transformation initiatives.

Qualifications

• 8–12+ years of experience in IT support / end-user services, with strong onsite support exposure in a multi-site or international environment.
• Proven leadership experience managing distributed or regional onsite support teams.
• Strong understanding of Service Desk and onsite support integration, including ticketing tools, SLAs, and service reporting.
• Solid knowledge of workplace technologies and IT Service Management practices (e.g. ITIL), with vendor and budget management experience.
• Customer-oriented, hands-on leader with excellent communication skills, able to balance standardization with local site needs.

Additional Information

• Employee perks, benefits
• Employment contract for an indefinite period
• + 13th Salary

Annual Bonus

• Flexible working time (core time 9-3:00)
• Extra days of leave

Sick Days

Recreation allowance

Referral Program

• Travel allowance
• The third pillar of the pension scheme
• Support for professional and career growth, education and training
• For HR agencies: Please note that we do not accept applications coming from agencies. Thank you.