Internal Mentor - FWS

NATURE AND SCOPE

The mentor is responsible for guiding, training, and supporting team members to ensure optimal performance within the operational setting. He/She mentor serves as a liaison between leadership and frontline employees, helping to develop skills, boost productivity, and maintain company standards.

SHIFT DETAILS

Monday to Friday

2 hours daily

DESCRIPTION OF DUTIES

• Assigned 10-15 representatives.
• Assigned 10 hours a week for mentor duties.
• Monitor the quality control process and evaluate the performance of team members. 3 evaluations for each assigned employee per week.
• Review and analyze data to identify trends, deviations, and areas for improvement.
• Offer constructive feedback to team members on their performance, highlighting areas of improvement and recognising successes.
• Provide coaching and support to help individuals enhance their skills and capabilities in quality control.
• Conduct weekly collaboration calls with the team to develop effective solutions and preventive measures to maintain or improve quality standards.
• Promote continuous improvement initiatives to enhance the efficiency and effectiveness of quality control processes.
• Facilitate knowledge-sharing and learning sessions within the team to enhance overall quality awareness.
• Ensure accurate and comprehensive documentation of quality control activities, findings, and actions taken.
• Uphold ethical conduct, professionalism, and integrity in all quality control activities and interactions.
• Provide guidance and training to team members on quality control processes, methodologies, and best practices
• Help individuals understand quality standards, regulations, and compliance requirements relevant to Fleetworthy.
• Establish clear quality objectives and standards in alignment with organizational goals and Fleetworthy benchmarks.
• Ensure that team members are aware of the defined quality criteria and expectations.

MINIMUM REQUIREMENTS

• No disciplinary actions in the past 3 months.
• Maintained an average scorecard rating of 85% over the past three months.
• Must be confirmed with Express and in the Fleetworthy Solutions Department.
• Excellent communication and interpersonal skills to effectively mentor and collaborate with team members.
• Computer literate (Excel, Word, email, Google Docs).
• A strong work ethic.
• Customer service skills.
• Ability to work well under various stressful and time-sensitive situations.
• Able to multitask and prioritize assigned tasks in a fast-paced environment.
• In-depth understanding of quality control principles and best practices relating to Fleetworthy Solutions.
• Team-Oriented