VIP Account Manager (French Speaking)

At Neo Group, where passion meets purpose! As an employee-focused employer, we take pride in cultivating a dynamic workplace where your growth and well-being are our top priorities.

Join us for a rewarding career journey filled with exciting challenges and endless opportunities. Elevate your career with us – your success is our success!

Role Overview

Neo Group is seeking a highly motivated and customer-centric individual to join our team as a VIP Account Manager. As a VIP Account Manager, you will be responsible for managing and growing relationships with our French-speaking VIP customers

What we expect from you

• Build and maintain strong relationships with VIP customers, while providing exceptional service and support.
• Proactively engage with VIP customers to understand their needs, preferences, and goals.
• Provide tailored recommendations and personalized offers to VIP customers to maximize their satisfaction and loyalty.
• Act as the main point of contact for VIP customers, addressing their inquiries and resolving any issues they may face.
• Collaborate with cross-functional teams to deliver VIP experiences, including event invitations, special promotions, and bespoke rewards.
• Monitor and analyze VIP customer activity and behavior to identify opportunities for engagement and retention.
• Work closely with the VIP team to develop and execute strategies for VIP customer acquisition and retention.
• Stay up-to-date with industry trends and best practices in VIP account management.

The duties and responsibilities described in this job description are not a comprehensive list and as such additional tasks may be assigned to the employee from time to time; The scope of the job may also be subject to change as necessitated by business demand.

• Fluent in both French and English, both written and spoken
• Previous experience in VIP account management or a similar customer-facing role
• Strong relationship-building and communication skills
• Customer-centric mindset with a passion for delivering exceptional service
• Excellent problem-solving and conflict resolution skills
• Ability to multitask and work efficiently in a fast-paced environment
• Strong analytical skills, with the ability to interpret data and drive insights
• Experience in the iGaming or related industry is a plus

Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 10 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you!

Explore Neo Group Further

• For more details about life and careers at Neo Group, visit our Career Website connect with us on Instagram , and engage with us on LinkedIn .
• Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!