Imaging Administrative Specialist - Part-Time - 8-Hour Night Shift

Under general supervision, is responsible for all aspects of scheduling Imaging outpatients. The scheduler is expected to organize, prioritize and perform work in a timely and efficient manner, within established guides, practices and procedures. The scheduler obtains clinical information and screens for exam appropriateness. Interacts with the Radiologists, nurses or technologists when necessary. The scheduler interacts with physicians, office staff and patients, in a courteous and professional manner, with a focus on keeping waits and delays at a minimum.

• Responsible for scheduling Imaging appointments following Standard Operations Procedures (SOPs). Ensures efficient scheduling based upon varying appointment duration times (10 minutes to 3 hours depending on the visit type) to maximize the use of scanners.
• Screens for appropriateness based on the clinical information provided. Prioritizes exams based on clinical indications and contraindications. Reviews patients’ medical charts in CS Link to determine medical history, medications and potential contraindications for ordered Imaging scans. Notifies ordering physician of contraindications to determine alternate Imaging services.
• Responsible for rescheduling and cancelling appointments; coordinating anesthesia; verifying referring physician orders against the scheduled appointment; providing preparation information; and obtaining lab results, history and physicals, and written orders.
• Accommodates all scheduling requests, with an emphasis on customer service.
• Provides complete and accurate exam related information to the customers.
• Adheres to scheduling protocols and procedures for over 1,900 different types of Imaging appointments/visit types. Able to schedule complex exams related to the type of scanner needed, scheduling sequence (involving Imaging agent/contrast issues), patient’s medical history and contraindication with an ordered scan, and which medications are contraindications for ordered scans.
• Schedules imaging exams for 50 outpatient scanners across Imaging modalities, to include Nuclear Medicine, Nuclear Cardiology, PET, DEXA, CT, MRI, Ultrasound, Vascular, Mammography, Xray and Fluoroscopy.
• Participates in planning and implementing Tests of Change, for continual emphasis on workflow process improvement, increased productivity, and regulatory compliance.
• Participates in lectures and continuing education.
• Special projects or assignments related to customer service, service recovery, productivity, and continuous improvement in the scheduling process.

This part time role will work in the Taper Imaging Reading Room, Saturday and Sunday 7:00pm - 330am and Monday 5:00pm - 9:00pm.

Education

• High School Diploma/GED - minimum
• Assoc. Degree/College Diploma Two years of college studies with emphasis in medical field or science preferred. - preferred

Experience

• 1 year At least 1 year of scheduling experience in a hospital or outpatient setting. - minimum

Licenses and Certifications

• No license or certification required