Expert Drop Shipment (all genders)

**Company Description**

**We Are Wholesale. We turn opportunities into results, shaping the future of wholesale.**

At METRO, we’re more than a global food wholesaler. We are **ONE METRO**: a diverse team of over 85,000 colleagues across more than 30 countries, united by one mission: enabling our 15 million customers to create meaningful moments in hospitality and independent trade.

**We shape the M** with passion, commitment, and growth mindset. This means taking on responsibility, making our company your company and creating a business together that remains true to its roots but always seeks new solutions.

**Job Description**

The **Drop Shipment Expert** ensures efficient distribution of Metro Own Brand products, supporting the **sCore strategy**. The role drives **goods availability** and customer satisfaction through seamless order processing and timely delivery. By enhancing **supply chain transparency** and optimizing performance, this role reinforces Metro International Supply reputation as a reliable partner for Metro countries, by ensuring on-time, in-full deliveries.

• Receive and accurately process customer orders, ensuring all necessary details are captured for flawless execution.
• Provide proactive and clear communication to customers, offering updates on order status, potential challenges, and resolution timelines.
• Act as the primary point of contact for customer inquiries, ensuring a high level of service and satisfaction.
• Plan and schedule transportation, working closely with carriers, customers, and suppliers to ensure on-time and in-full (OTIF) delivery.
• Resolve logistical issues promptly to maintain delivery timelines and customer expectations.
• Monitor and support carrier performance management to ensure adherence to desired Service levels.
• Collaborate with external customs experts to prepare and verify accurate export documentation for international shipments.
• Ensure compliance with all relevant regulations and standards to facilitate smooth cross-border transactions.
• Work with internal departments, including procurement, supplier collaboration, and operations, to monitor and enhance supplier and carrier service levels.
• Actively participate in cross-departmental initiatives aimed at optimizing order-to-delivery processes.
• Utilize dashboards to monitor key performance indicators (KPIs) related to order processing, transportation performance, and service levels.
• Analyze data trends and provide actionable insights to drive improvements in logistics operations and customer satisfaction.
• Recommend and implement process enhancements to achieve operational excellence and cost efficiencies.

**Qualifications**

• Bachelor's or Master's program in Business Administration, Economics, or Engineering, or a related field, ideally with a focus on SCM or Logistics. Minimum of 3+ year of working experience in the respective field.
• Order Management Expertise: ability to accurately process and manage customer orders.
• Customer Communication Skills: proactive communication and relationship management.
• Transportation Planning: planning and coordinating on-time deliveries.
• Carrier Performance Oversight: familiarity with monitoring and improving carrier service levels.
• Export Documentation Knowledge: expertise in preparing and verifying international shipment documents.
• Regulatory Compliance Understanding: knowledge of cross-border trade regulations and standards.
• Data Analysis Proficiency: ability to analyze logistics KPIs and drive performance improvements.
• Cross-Functional Collaboration: experience working with internal teams and external partners.
• Process Optimization: identifying and implementing efficiency improvements.
• Technical Systems Usage: proficiency in ERP systems, dashboards, and reporting tools.

**Additional Information**

• **Work-life balance:** Flexible working hours with the option of mobile working in agreement with your line manager, 30 days of holidays.
• **Training:** A comprehensive training offer via our own training center or externally.
• **Well-being:** Health days with lots of health checks and information about your well-being, company medical care including a range of preventive services, such as flu shots, OTHEB employee assistance program.
• **Exciting life on campus:** Free gym and sports classes, Rioba coffee bar, canteen with discounted meals for employees, many campus events.
• **Discounts:** discounted Jobticket as well as discounts in our wholesale stores and at many partner companies.
• **Comfort:** Good transport connections, free parking spaces, JobBike.
• **Company pension plan:** You will receive a contribution to your company pension.
• **Family driven:** Three daycare centers for children on campus, support of holiday camps for children of employees.
• **Ready to build what’s next?** Find us at <careers.metroag.de> and follow us on Instagram (@metro\_careers) and Linkedin (@METRO/makro).