Helpdesk System Administrator

Back in 2017, Belkins started as an appointment-setting agency with just one service offering. Fast forward to today, and we've transformed into Belkins Group — a vibrant ecosystem of services and products that define the cutting-edge landscape of the SalesTech and MarTech industries. Among our successes are ambitious start-ups like Revit, which have evolved into standalone powerhouses, as well as innovative products such as Folderly.

Our story is one of relentless pursuit of innovation, driven by a passion to help our clients succeed and a vision that looks firmly to the future. We’ve come a long way, and we’re just getting started.

Joining Belkins Group means signing up for a journey of unstoppable growth and success, driven by curiosity, dedication, and a commitment to excellence.

The role

We're looking for a Helpdesk System Administrator to keep our people, hardware, and 100+ tools running smoothly.

This is a hands-on IT Operations role and a great entry point into system administration — you'll get real ownership, a mentor, and exposure to the full IT Ops scope of an international remote company.

What you'll be doing

• Managing the full corporate hardware lifecycle: procurement with international suppliers, device setup (macOS via Apple Business Manager and MDM), inventory, and shipping to team members
• Handling the technical side of onboarding and offboarding — accounts, access, equipment
• Providing helpdesk support across the organization (Zoho Desk) in English and Ukrainian
• Managing tool access and subscriptions for our 100+ services: access audits, renewals, invoices, and coordination with the finance team
• Supporting security basics — access control, phishing prevention, employee training
• Documenting your work and keep improving our IT processes and knowledge base

You'll be successful in this role if you

• Are a confident macOS user , curious about the Apple ecosystem, and eager to learn (advanced skills not required)
• Have some hands-on IT experience — helpdesk, internship, or a technical degree
• Communicate in English at B1–B2 — many of our users and suppliers are English-speaking
• Know networking fundamentals (OSI model, protocols, possible security problems) and troubleshoot systematically
• Are self-organized — you'll plan your own day and prioritize requests yourself

Nice to have

• Experience with MDM, Apple Business Manager, or ticketing systems
• Automation skills (Zapier, Make, Java Script and Bash fundamentals)

What’s In It for You

• Fully remote work and a genuinely flexible schedule — most users are active after 11:00, so you shape your own day around a 6–8 hour workload
• Salary in USD
• A mentor: our senior IT Ops specialist stays involved and will guide you through the stack
• Hands-on experience with 100+ tools — Google Workspace, Slack, Apple Business Manager, Zoho Desk, HiBob, Zapier/Make, and more
• A role that builds a complete sysadmin skill set — the kind of experience that opens doors across the industry

What to expect in our process

• Intro call with a recruiter (30 min, includes English check)
• Technical interview with our IT Ops specialist (30–60 min, includes a short live troubleshooting role-play)
• Final interview with HR

If this all sounds like the right challenge, go ahead and apply.