About The Role

Client Support Worker – Job Posting

The John Howard Society of Thunder Bay is seeking individuals looking to gain experience and/or supplement to their current employment, to join the Client Support Team as casual.
JHS provides 24/7 oversight and support offering transitional housing services to clients who are at risk, or currently involved in the Criminal Justice System.
As part of the Client Support Team, staff are trained to follow protocols and procedures of each residency program providing services to residents.
Casual staff are not guaranteed regularly (weekly) scheduled hours; shifts will be offered to provide coverage as needed.
This shift schedule operates 7 days per week and 4 hours daily from 7:30 pm to 11:30 pm.
Casual staff will have opportunities for professional development through ongoing training (with compensation).
Organization meetings and Team meetings welcome casual staff to attend (with compensation).

This position will be responsible for the daily cleaning and sanitization of the JHS residence to meet required standards
This position will be responsible for completing daily tasks which are listed for each shift
This position may also be responsible for assisting residents as needed
This position may also be responsible for assisting and taking direction from Client Support Staff working the Primary Role
This position may also be responsible for providing recreational activities for residents

Aid residents in their development of life skills for independent living through role modelling skills, assistance with meal preparation, guidance and support with chores
Provide engagement and support to residents through offering recreational activities
Follow and ensure completion of procedures and protocols to ensure safety and security of residence(s)
Complete tasks that assist the operation of the residence(s) and adherence to legislative requirements

Previous experience working in a housekeeping role.
Experience working with individuals considered vulnerable or from marginalized populations (i.e.: Homelessness, Mental Health, Addictions, Youth, Women, LGBTQ2STT, Indigenous, Racialized)
Previous experience working within social services is an asset
Previous experience within customer service is an asset

Ability to effectively communicate and contribute to a positive work environment
Ability to follow direction/instruction, protocols, and procedures
Ability to work with individuals from diverse backgrounds
Must complete training and professional development as required
Must complete enhanced security clearance requirements

Compensation: $18.35/hour

***We thank all applicants for their interest. Only those selected for an interview will be contacted.***

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Client Support Team - Residential Cleaning/Support Worker