Receivables, Collections / Office Support

About Us: Wilson’s NAPA Auto Parts is a family-owned company committed to providing excellent customer service, dependable support, and a positive team environment. We take pride in helping our customers, supporting our employees, and building long-term relationships in the communities we serve.

Job Summary: We are looking for a dependable and professional Office Assistant with a strong customer service mindset and the confidence to assist with accounts receivable collection calls. This position will focus primarily on contacting customers regarding past-due balances, providing account support, answering questions, documenting conversations, and helping maintain accurate receivable records. The ideal candidate is organized, courteous, detail-oriented, and comfortable communicating with customers in a clear and respectful manner.

Key Responsibilities

• Make professional, customer-focused accounts receivable collection calls regarding past-due balances.
• Provide friendly and helpful customer service by answering account questions and directing customers to the appropriate contact when needed.
• Document customer conversations, payment commitments, account updates, and follow-up needs accurately.
• Assist with daily accounts receivable support, including payment tracking, account review, and basic reporting.
• Work with customers and internal team members to resolve billing questions or account concerns in a timely manner.
• Maintain confidentiality and professionalism when handling customer and company information.
• Support general office duties such as filing, data entry, phone coverage, and administrative tasks as needed.

Requirements

• 10 Key proficiency strongly desired
• 3+ years of office experience with collections, or customer service involving finding solutions and outcomes
• Intermediate proficiency in MS Excel
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team