Senior IT Officer

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories! Key Responsibilities: JOB PURPOSE The Senior IT Officer role is responsible for supporting and maintaining IT processes and standards within WVSR. He/she has the responsibility for activities that contribute to executing, creating and implementing an IT vision and strategy aligned with the WVI strategic business plan. They oversee the development of corporate standards, technology architecture, technology evaluation and transfer. They manage small teams of people responsible for developing and delivering IT solutions for the business and customers. Senior IT Officer is also responsible for analysing trends in technology, assessing the impact of emerging technologies on the business, providing solutions to address technology, and managing IT resources while ensuring the development of high-quality technology solutions. These solutions must be developed at the best cost and be aligned with customer and business needs while establishing relationships with employees and key internal and external stakeholders. He/she is also responsible for participating and the development of an IT governance framework that defines the working relationships and sharing of IT components among groups within the organization. To be successful, individuals must possess a combination of business, technical skills and competencies. This requires an understanding of client’s business needs, processes and functions. He/she also need a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this job family must have excellent communication skills and the ability to influence others and provide timely solutions. MAJOR RESPONSIBILITES OVERSIGHT: Provides input into the IT operating plan and communicates the plan to relevant stakeholders Is familiar with the IT strategy that has been developed to enable the WVSR strategy Provides IT input to NO leadership team STAKEHOLDER ENGAGEMENT: Manages key stakeholder relationships Helps identify and document customer requirements for taking through the demand management process Assists with measuring and reporting on customer satisfaction STANDARDS AND POLICIES: Adheres to standards, policies and processes IT OPERATIONS: Responsible for the delivery of IT services in the Response according to service level expectations Responsible for ensuring service management processes are understood and followed Responsible for managing the IT asset inventory CUSTOMER SERVICE: Responsible for service desk queue management Responsible for the provision of customer support Provides support for global and local applications according to existing processes and SLA Assists in managing customer expectations throughout the service life cycle BUDGET: Assists in the development of the IT budget VENDOR MANAGEMENT: Identifies contract performance problems and communicates them to the relevant contract manager or SCM TEAM ADMINISTRATION: Promotes the development of IT staff in the Field Meets regularly with team to gather work statuses. Discusses work progress and obstacles. Provides advice, guidance, encouragement and feedback. Ensures work, information, ideas, and technology flow freely across teams. Provides input into development of measurable individual and team objectives that are aligned with business and organizational goals. Assists in the identification of the roles, skills and knowledge required to achieve goals. TRAINING: Trains co-workers on new or existing functionality or services. Identifies customer training needs based on common problems. Help Improve the overall digital literacy and dexterity of colleagues. GOVERNANCE: May provide input into demand management process and executes on plan. Prepare all necessary documentation for the office and keep WVSR Stakeholders aware of the IT KNOWLEDGE/QUALIFICATIONS FOR THE ROLE Required Professional Experience Typically requires 1-3 years of relevant technical and business work experience or equivalent work experience in IT Customer Support positions Willingness and ability to travel as necessary. Required Education, training, license, registration, and certification 1. Bachelor’s Degree in Computer Science, Information Systems, or other related field Or IT Industry Certifications (Microsoft, Cisco, Linux, Networking etc) Or equivalent work experience. 2. Demonstrated knowledge of hardware and software products and problem solving / diagnostic skills. Preferred Knowledge and Qualifications Ability to work under pressure and on multiple tasks as well as well – developed ability in problem solving Excellent organizational skills and ability to prioritize Ability to perform well individually and as team member Travel and/or Work Environment Requirement The position requires ability and willingness to travel when needed Language Requirements Fluent in verbal and written English and local language. Applicant Types Accepted: Local Applicants Only Our vision for every child, life in all its fullness. Our prayer for every heart, the will to make it so. As a global Christian relief, development and advocacy organisation, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. Learn more about our work at wvi.org. Our organisational culture reflects a "Partnership" of World Vision offices in 100 countries and 33,000+ staff working towards one vision: life in its fullness for every child. A career with World Vision is a God-given calling, and we believe that every staff member has been brought to World Vision for God’s purposes. Whether working from home, in an office, or with children and community members, we celebrate and embrace each staff member’s diverse background and talents – knowing that together, we can make a difference. Together, #WeAreWorldVision. Learn more about our culture. Our people are our greatest asset. Each staff member brings their unique experience and God-given talents to the organisation – and in return World Vision provides employees a competitive "Total Rewards" package tailored to the context in which they work. Learn more about benefits. Have questions about applying to a job with World Vision? See our Frequently Asked Questions.