Inside Sales Center Confirmation Agent - Lexington, KY

Join our Renewal by Andersen of Lexington, KY Inside Sales Center Team! RbA is the exclusive start-to-finish retail window and patio door replacement division of Andersen Corporation -the most recognized window brand in North America.

We are currently seeking two motivated and customer-focused Call Center Confirmation Agents to join our growing team.

Available Schedules

Position 1

• Monday – Friday
• 8:00 AM – 5:00 PM OR 8:30 AM – 5:30 PM
• This position is scheduled for full-time, 40 hours per week, with two days off each week. Occasional flexibility may be required based on business needs.

Compensation & Benefits

• Base Pay: $20 per hour
• Monthly Bonus Opportunity: Up to $1,000

Paid Time Off

12 Paid Holidays

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Opportunities for professional development, training, and career advancement

Qualifications

• 1–2 years of call center or customer service experience preferred
• Follow a comfortable script
• Confirm appointments with homeowners via call or texting system
• Strong ability to work independently and stay self-motivated
• Excellent active listening and communication skills
• Detail-oriented with strong organizational abilities
• Positive attitude with strong problem-solving skills
• Energetic, versatile, and highly motivated
• Basic proficiency in Microsoft Office

Key Responsibilities

Make inbound and outbound calls and send text messages to leads and existing customers to schedule in-home design consultation appointments

Follow provided scripts and processes to accurately set qualified appointments

Maintain accurate customer records and appointment details within internal databases

Support Design Consultants by ensuring appointment information is complete and properly documented

Deliver exceptional customer service to both internal and external customers in alignment with Renewal by Andersen’s Signature Service Program

Represent the company professionally and positively in every customer interaction

This role is ideal for someone who thrives in a fast-paced environment, enjoys helping people, and takes pride in creating an outstanding customer experience from the very first interaction.