Reception Manager

POSITION OVERVIEW

• The Reception Manager is responsible for overseeing all reception and guest welcoming operations within the
• dining hall, ensuring a professional, welcoming, and efficient first point of contact for guests. Reporting into the
• Operations Manager while working closely with the Venue Manager and in conjunction with Assistant managers.
• The role manages the reception team, including the Head Hostess and Hostesses / Receptionists, ensuring that
• service standards, guest engagement, and operational procedures are consistently maintained.
• The Reception Manager plays a key role in enhancing the overall guest experience by supervising reception
• operations, coordinating guest flow, and ensuring accurate communication of the dining hall’s offerings and
• events. While primarily a managerial role, the Reception Manager will also support and cover reception shifts
• when required to maintain operational coverage.

CORE RESPONSIBILITIES

1. Reception Operations Management

• Oversee the daily operations of the reception and guest welcome area within the dining hall.
• Ensure guests are welcomed in a professional, friendly, and efficient manner.
• Maintain high standards of guest service and ensure reception procedures are consistently followed.
• Monitor guest flow and coordinate with floor teams to ensure smooth operations during peak periods.
• Ensure reception areas remain organized, welcoming, and professionally presented.

1. Team Leadership & Supervision

• Manage and supervise the Head Hostess and Hostess / Receptionist team.
• Develop staff schedules and ensure adequate reception coverage throughout operating hours.
• Provide coaching, guidance, and support to ensure high standards of guest service.
• Monitor staff performance and provide feedback to support continuous development.
• Ensure team members maintain professional appearance and service etiquette.

1. Guest Experience Management

• Ensure all guests receive prompt assistance, accurate information, and a positive first impression of the

venue.

• Support the team in resolving guest inquiries, requests, or complaints in a professional manner.
• Promote the dining hall concept, vendors, and ongoing events to guests.
• Monitor guest feedback and identify opportunities to enhance the overall guest experience.

1. Operational Support & Shift Coverage

• Support reception operations by covering reception shifts when required to maintain operational

coverage.

• Assist the reception team during busy service periods or high guest traffic.
• Ensure service continuity in case of staff absence or operational needs.

1. Communication & Reporting

• Maintain regular communication with the Operations Manager regarding guest experience, operational

issues, and service improvements.

• Report guest feedback, operational updates, and service observations to management.
• Coordinate with floor supervisors and operational teams to ensure smooth guest service across the

venue.

Experience & Education

• – Minimum 8 years of experience in hospitality, guest relations, or reception operations
• – At least 5 years of experience in a supervisory or managerial role
• – Experience in restaurants, hotels, food halls, or large hospitality venues is preferred

Market & Industry Knowledge

• – Excellent customer service and guest relations skills
• – Ability to manage guest flow and reception operations in a high-volume environment

Technical & Professional Skills

• – Strong communication and interpersonal skills
• – Good organizational and problem-solving skills
• – Fluent communication in English is required
• – Knowledge of Arabic is considered an advantage

Leadership & Personal Attributes

• – Strong leadership and team management abilities
• – Professional, confident, and approachable personality
• – Strong leadership presence with the ability to guide and support teams
• – Customer-focused with strong attention to guest satisfaction
• – Ability to remain calm and effective during busy service periods
• Note: This job description reflects key duties and responsibilities of the position and is not to be
• interpreted as exhaustive.
• Acknowledgement.