Assistant Manager

POSITION OVERVIEW

• The Assistant Manager supports the Venue Manager in overseeing the daily operations of the dining hall,
• ensuring that front-of-house operations run efficiently and that high standards of guest service, cleanliness,
• and operational performance are consistently maintained.
• The Assistant Manager directly supervises the Floor Supervisors and front-of-house operational teams,
• ensuring smooth service flow and coordination during operating hours. The role plays a key operational
• leadership function on the floor and is responsible for staff scheduling, team coordination, and maintaining
• service standards across the venue.

CORE RESPONSIBILITIES

1. Front-of-House Operations Management

• Support the Venue Manager in overseeing the daily operations of the dining hall floor.
• Ensure that service standards, operational procedures, and cleanliness standards are consistently

maintained.

• Supervise the daily activities of the Floor Supervisors and front-of-house teams.
• Monitor service flow and ensure smooth coordination between teams during operating hours.
• Assist in resolving operational issues that may arise during service.

1. Team Supervision & Staff Coordination

• Provide leadership and guidance to Floor Supervisors and front-of-house team members.
• Ensure staff perform their duties in accordance with company policies and service standards.
• Support staff development through coaching, guidance, and operational feedback.
• Ensure team members maintain professional appearance and service etiquette.

1. Staff Scheduling & Workforce Planning

• Prepare and manage staff schedules for the front-of-house team, ensuring adequate operational

coverage.

• Coordinate with the Venue Manager and supervisors to ensure efficient staff allocation across

shifts.

• Monitor staffing levels to ensure operational efficiency and avoid overstaffing or understaffing.
• Adjust schedules when required to accommodate operational needs, leave requests, or peak

service periods.

1. Guest Service & Experience

• Ensure guests receive high levels of service and hospitality throughout their visit.
• Support the team in addressing guest inquiries, requests, or complaints in a professional manner.
• Monitor guest interactions and ensure service standards are maintained across the venue.

1. Operational Coordination

• Work closely with the Venue Manager, Floor Supervisors, and Reception team to ensure smooth

venue operations.

• Communicate operational updates, service issues, and guest feedback to management.
• Assist in coordinating daily operational briefings and service preparations.

1. Health, Safety & Compliance

• Ensure compliance with health, safety, and hygiene standards across front-of-house operations.
• Support the implementation of safety procedures and operational guidelines.
• Ensure that staff follow company policies and operational procedures.

Experience & Education

• – Minimum 4–6 years of experience in hospitality or food and beverage operations
• – At least 2 years of experience in a supervisory or leadership role
• – Experience in high-volume dining venues, restaurants, or food halls is preferred

Market & Industry Knowledge

– Good understanding of operational flow and service standards in hospitality environments

Technical & Professional Skills

• – Excellent communication and interpersonal skills
• – Strong organizational and scheduling abilities
• – Ability to manage operations in a fast-paced hospitality environment
• – Good problem-solving and decision-making skills
• – Fluent communication in English is required
• – Knowledge of Arabic is considered an advantage

Leadership & Personal Attributes

• – Strong leadership and team supervision abilities
• – Professional and confident leadership presence
• – Strong attention to detail and commitment to service standards
• – Ability to motivate teams and support operational excellence
• – Ability to work effectively under pressure during busy service periods
• Note: This job description reflects key duties and responsibilities of the position and is not to be
• interpreted as exhaustive.