Revenue & Ops Sr Manager Europe

About Koronet

Koronet is reshaping the agricultural supply chain by offering a vertically integrated software suite designed to connect producers, buyers, and logistics partners in emerging markets. Our core platform, Axerrio, combines ERP functionalities, digital procurement, e-commerce tools, and payment solutions to empower modern agriculture. With a presence across Latin America, we are expanding our impact into Europe with a dedicated leadership team driving growth, efficiency, and product innovation.

Key Responsibilities

1. Customer Lifecycle Ownership & Revenue Continuity

Own the full customer journey across Europe, ensuring smooth transition from Sales to Implementation and Success.

Drive operational excellence in

• ERP Packaged implementations
• Eshops migrations
• Procurement rollouts
• Payments enablement

• Ensure every customer is successfully onboarded, fully activated, and structurally embedded into the Koronet ecosystem.
• Monitor customer health, adoption, and commercial performance to proactively mitigate churn risk.

1. Implementation & Operational Excellence

Lead structured onboarding frameworks and implementation playbooks to ensure consistency and scalability.

Standardize processes across

• Customer setup
• Technical activation
• Data migration
• Operational go-live

Work closely with Professional Services and Tech to remove friction points in deployment and reduce time-to-value.

Track and optimize operational KPIs such as

• Implementation cycle time
• Activation rate
• Adoption metrics
• Retention indicators

1. Retention & Account Growth Strategy

Redefine customer segmentation to drive intelligent expansion across Procurement, Eshops, ERP, and Payments modules.

Develop structured expansion frameworks based on

• Product adoption gaps
• Volume growth potential
• Transactional activity

• Partner with Success to design proactive account plans that increase lifetime value while protecting retention.
• Shift the commercial focus from net-new acquisition to maximizing the installed base.

1. Strategic Revenue Project Leadership

Lead high-impact initiatives such as

• Our new Eshops migration toward Koronet’s transactional model
• Procurement module activation across strategic buyers and fincas

• Ensure operational follow-through — not just launch, but full adoption and commercial performance.
• Bridge strategy and execution by aligning cross-functional teams around measurable revenue impact.

1. Commercial & Cross-Functional Alignment

Align Sales, Success, and Professional Services around shared revenue and retention goals.

Redefine OKRs to include

• Retention
• Expansion
• Implementation quality
• Adoption metrics

• Ensure incentives are aligned with long-term revenue health rather than short-term bookings.
• Represent Europe in global forums, ensuring continuous feedback loops between customers and Product/Tech.

What Success Looks Like in This Role

• Increased retention rates across the European portfolio
• Higher module adoption within existing accounts
• Faster implementation cycles
• Measurable LTV growth
• Reduced churn and improved customer health metrics
• Seamless operational alignment between Sales, Success, and PS
• Some experience in Sales / Success / Ops in a saas company

Requirements

• 8+ years of experience in revenue leadership roles, preferably in B2B SaaS, ERP, or ag-tech sectors.
• Proven track record of leading multi-country sales teams and driving adoption of complex software solutions.
• Strong understanding of ERP systems, e-commerce, procurement technologies, and digital transformation.
• Experience working cross-functionally with Marketing, Product, and Customer Success.
• Analytical mindset, fluent in OKRs, forecasting, and sales operations.
• Excellent communication skills in English or other European languages is a strong plus.

What We Offer

• A mission-driven company creating positive impact in global supply chains.
• An entrepreneurial and collaborative culture.
• Competitive compensation and equity options.
• Full support from a globally distributed executive team and product powerhouse.