Operations & Maintenance Technician

This is a hands-on technical role for someone who wants to keep the lights on in some of the most beautiful and remote corners of the Western US — and help build the foundation of a modern O&M department while doing it.

As an Operations & Maintenance Technician (OMT), you will be on the front line of monitoring, maintaining , and troubleshooting our deployed microgrid fleet. You'll work across solar PV, battery energy storage, generators, inverters, and controls; you'll travel to scenic remote sites; and you'll partner directly with our engineering, field services, and project management teams to keep our near-100% reliability record intact.

We are growing our service department and standing up the systems, processes, and partnerships that will support a much larger fleet over the next few years. If the idea of helping shape an O&M program from the ground up — not just executing an existing one — excites you, we want to hear from you.

Key Responsibilities

Operations

• Develop a deep understanding of each system's behavior, proactively identify emerging issues, and coordinate corrective action with field services and engineering.
• Identify opportunities to improve processes, response times, and SLA performance — and help build the SOPs that scale them across the fleet.
• Help uphold our 99.7% power reliability record and contribute to department profitability.

System Maintenance

• Coordinate and conduct routine maintenance (typically bi-annual) covering inverter, PV, BESS, generator, structural, and mechanical systems.
• Serve as the primary point of contact and coordinator for third-party service providers and regional subcontractors.

Documentation & O&M Program Development

• Maintain accurate , audit-ready records of all service activity — installation, maintenance, repairs, and incidents.
• Generate work orders, hazard analyses, field service reports, incident reports, and customer-facing performance reports.
• Help build out and improve our CMMS and documentation tracking system, including PM checklists, asset registries, and spare parts inventory.
• Contribute to the standardization of O&M templates, escalation playbooks, and root cause analysis workflows as we scale the department.

Troubleshooting & Response

• Respond promptly to alerts and service calls during on-call rotations and triage issues remotely where possible.
• Analyze SCADA/monitoring data, system logs, and diagnostic outputs to resolve technical problems efficiently.
• Mobilize to site or assist field crews when complex issues require hands-on resolution.

Customer Support

• Prepare reports and updates for monthly performance reviews and contract milestones.
• Translate technical concepts into clear language non-technical stakeholders can act on.

Installation & Commissioning

• Support installation, commissioning, and repair of microgrid components as needed — PV, BESS, generators, controls, and networking.

Cross-Functional Collaboration

• Bring real-world field feedback back to product and engineering to drive design improvements.
• Ensure compliance with industry standards, safety regulations, and project specifications throughout the asset lifecycle.

Required Qualifications

• Technical diploma, renewable energy certifications — or equivalent field experience.
• Hands-on experience maintaining and troubleshooting electrical systems.
• Working knowledge of AC and DC electrical systems, power electronics, and Modbus / CANbus devices and control systems.
• Familiarity with renewable energy technologies including solar PV, battery energy storage, and generator systems.
• Strong analytical and problem-solving skills, with a bias toward documenting and standardizing what works.
• Comfortable with Microsoft 365, cloud-based project management software, and real-time communication tools.
• Excellent written and verbal communication — you'll be writing reports a customer will read.
• Willingness and ability to travel to project sites across the Western US (minimum 50%).
• Valid driver's license and clean driving record.

Preferred Qualifications

• Experience with SCADA, or third-party monitoring platforms
• Familiarity with Battery Management Systems (BMS) and Energy Management Systems (EMS) on commercial-scale storage.
• Comfort performing root cause analysis (RCA)
• Experience managing spare parts inventory, RMAs, and warranty claims with OEMs.
• Working knowledge of LAN/WAN networking, cellular gateways, VPNs, and remote-site connectivity.
• Familiarity with NEC, NFPA 70E, and NFPA 855 (energy storage) code requirements.
• Prior experience inside an EPC, IPP, or asset-management organization that operates a distributed renewable fleet.
• Experience tracking and reporting on performance guarantees, availability SLAs, and uptime metrics tied to PPA, FSA, or MSA contracts.
• OSHA 10 / 30, NFPA 70E, First Aid / CPR, or other relevant safety certifications.
• Certified Energy Manager (CEM).
• Manufacturer training on commonly deployed inverters or BESS platforms (SMA, Sol-Ark, Schneider, Tesla, etc.).