Front Desk

• Answer all incoming calls and manage department voicemail system
• Call patients to confirm their appointment for the next day
• Schedule and monitor all appointments for new admissions in eCW
• Reschedule “No-Show” appointments for medical and mental health providers
• Cancel and reschedule all appointments when providers call out
• Check-in each patient, review, and update demographic information including insurance and structured data
• Monitor waiting area and wait times for patients
• Scan charts for new admissions into appropriate folder in eCW
• Scan outgoing/incoming confidential documents including outreach letters and discharge paperwork
• Collect copayments and issue receipts
• Distribute and maintain metro card bank
• Monitor inventory, order office supplies, and maintain office equipment in operating condition
• Adhere to all regulations including agency, state and federal
• Maintain good working relationships with staff, patients, and visitors
• Attend meetings and trainings as directed by Program Director
• Perform other duties as assigned by Program Director

Requirements

• High School Diploma or General Equivalency Diploma
• Knowledge of behavioral health services/addiction treatment
• Minimum 2 years work related experience
• Strong communication, interpersonal, and organizational skills
• Must be able to read, write, and speak English
• Ability to speak, read, and write Spanish preferred