Responsible Back-Office Support – Associated-Director

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Our +1000 employees work in a flexible way, without dress code and in multicultural teams.

By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-pace environment.

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Job Description

As the Associated-Director in the Back-Office Support Malta department, you will be in charge of the Back-Office Support team. Reporting directly to the Deputy Head Back-Office, you will be in charge of the supervision of the operational activities and the people management in accordance with your senior management.

Key responsibilities

Team Management

Leading and supporting a team of 4

• Fostering a positive work atmosphere where employees feel motivated, valued, and connected to the team and the organization.
• Promoting collaboration, trust, and cohesion among team members.
• Addressing any potential conflicts among team members to your senior management and/or HR Partner
• Supporting employee growth through training, mentorship, coaching, and advancement opportunities.

Hiring

• Leading the recruitment process with your Talent Acquisition Partner
• Ensuring new hires are properly introduced to the team, the organization, its culture, policies, and their specific roles.

Performance Management

• Setting performance expectations, providing feedback, conducting performance reviews, and addressing any performance issues.
• Conducting under performance process
• with the help of your Senior Management and HR Partner.

Operations management

Controlling daily operations

(Payments screening, data updates, transactions processing, etc.)

Delegating

Executing non-ordinary operations

Reporting

implementing and producing periodical statistics and reports

Documentation and Procedures

properly documenting main procedures

Collaborating

external / internal

Project Management

guide internal projects

Monitoring

• team’s capacity allocation
• Report to the Vice-director and assist him/her in the strategic planning of the team’s activities

Qualifications

• Minimum of 5 years track record of back-office environment.
• Previous experience in a leadership role is a strong advantage.
• Very good knowledge and previous experience in Back-office/Operations department
• Proficiency with Office banking operations
• Very good understanding of operational workflows
• Strong project management and problem-solving skills
• Ability to prioritize and deliver on multiple tasks in a deadline-driven environment
• Excellent interpersonal skills, results-oriented, team player
• Excellent communication and presentation skills

Additional Information

SQ2