Full-Time Shelter Counselor

• Consistent weekly schedule that includes a weekend shift.
• CURRENT SHIFTS FOR THIS POSITION: Friday, Saturday and Wednesday
• New Horizons is looking for a full-time Shelter Counselor to engage with young people experiencing homelessness between the ages of 18 and 25.
• Who we are looking for: This is an excellent job for someone who has a passion for providing direct service to young adults experiencing homelessness.
• We are looking for someone who is collaborative, reliable, safe, patient, and resourceful.
• What you would do: Shelter counselors lead the nightly operations of the Nest on 3rd.
• Full-time shelter counselors play the important role of providing consistency and predictability of presence for those who stay at New Horizons.
• The Shelter Counselor engages with young people across the spectrum of religious and spiritual beliefs, race, ethnicity, culture, sexual orientation and gender.

Primary Responsibilities

Shelter operations

• Prepare shelter for opening at 9 pm
• Engage in nightly pre-brief huddle with other shelter staff
• Welcome shelter guests inside, manage waitlist/roster, conduct new intakes as needed
• Prep and/or serve meals as needed
• Oversee chores, laundry, shower access, and lockers
• Enforce shelter expectations throughout the night, de-escalate conflicts, and respond to emergencies according to policies/protocols
• Close shelter, exit guests, and ensure space is clean and ready for the next programs
• Conduct shift debrief

Administrative duties

• Enter and manage data in HMIS
• Conduct program intakes and make referrals as needed
• Complete nightly communication logs, notes, and reports

Safety

• Enforce all shelter expectations; administer consequences (bars) as necessary
• Remain alert and active throughout the shift – provide presence, reassurance, and support to guests
• Ensure all policies and protocols related to safety are enforced consistently
• Ensure timely communication (in person and by email, text, and or/phone) with team members, shelter coordinator, manager, and director as needed
• Stay up to date with new policies, procedures, equipment, and systems
• Attend weekly Direct Service Team meetings, as assigned

Other duties

• Attend regular staff meetings and trainings
• Provide staff coverage to Nest on 3rd shelter at New Horizons, as assigned
• Support special events
• Support the overall goals and mission of the Direct Service department, shelter program, and organization
• Other duties as assigned

Required Knowledge, Skills & Abilities

• Min 1 year experience working with young adults in social services/education setting
• Demonstrated experience with teamwork, and a willingness to engage in collaborative problem solving
• Proficient within the PC environment including Word, Excel, and Outlook
• Ability to reliably work three regular overnight shifts (8pm – 8:30am) per week

Preferred Knowledge, Skills & Abilities

• Experience with overnight/shelter/residential programs
• Understanding of Trauma Informed Care

Wage: $25 per hour plus benefits

Benefits include

• 25 Paid Time Off (PTO) days per year (prorated from first day of employment)
• Six (6) paid holidays each year - New Year's Day, Memorial Day, Juneteenth, Thanksgiving Day, Christmas Eve and Christmas Day
• Eligibility for 403(b)-retirement plan with a 2% employer match after 250 hours of employment
• Employee Assistance Program
• Commuter Assistance Program ($50 per month for parking or transit)
• New Horizons paid medical, dental, vision plan premiums (if selecting employee-only plan, $0 paycheck deduction)

New Horizons is an equal opportunity employer and qualified applicants from all cultures and communities are encouraged to apply, especially people of color, members of the LGBTQIA+ community and people with lived experience.