Seasonal Customer Care Representative, Customer Care - Amazon Pharmacy

As a Seasonal Customer Care Representative, you will play an essential role in empowering our customers to take their medications and achieve better overall wellness. This position is fully remote and you will be working from home virtually. This role will require you to work a variable schedule that may start and end outside of normal business hours. This position is 40 hours per week, but may require additional or fewer hours due to business requirements. Though this is a Seasonal role, there may be an opportunity to convert to a permanent, blue badge employee with Amazon based on business need.#everydaybetterKey job responsibilitiesCore Responsibilities:• Virtually assist customers and other advisors over the phone, email, and on the webwith billing/insurance verification, product, or service questions• Manage both inbound and outbound calls• Proactively identify solutions to questions you anticipate our customers having in eachinteraction• Take a hands-on approach to resolving every issue, owning it from start to finish orpartnering with pharmacist and pharmacy staff if clinical advisement is necessary• Provide best-in-class service experience for our customers while working in a fast-pacedenvironment• Help answer customer inquiries regarding their insurance and copays, as well as shippingneeds• Provide our customers with technical support when navigating <pharmacy.amazon.com>• Serve customers in a timely manner to ensure we are maximizing our relationship withthem• Understand each interaction is about more than solving a single problem, but anopportunity to build a long-term relationship• Promote customer privacy and safety by maintaining adherence to the company's WorkFrom Home policy