Learning Manager UTR
Amazon · Mexico City, Mexico City, MEX
About The Role
Lead the execution of the Learning & Development strategy for the Mexico sub-region, within the strategic framework defined by leadership. Own program delivery, team management, and the measurement of training impact on operational results.Key job responsibilities- Owns strategy execution within a defined framework.- Contributes to sub-regional strategic planning and influences their team's roadmap.- Translates operational pain points into learning solutions.- Manages launch readiness for Learning regarding new sites/processes and conducts delivery quality audits with associated corrective actions.- Defines and tracks metrics measuring team progress, associate experience, and operational excellence.- Develops mechanisms to report on training effectiveness.- Leads regional and national-scope programs.- Independently manages a team of staff and managers; hires talent; and oversees onboarding, calibration, and high/low-performance management within the region.- Shares responsibility with other regional Learning Managers for best practices and cross-functional initiatives, and presents decisions and results to leadership up to three levels above.
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