Customer Service Representative

Reports to: Customer Service Lead

Key Responsibilities

• Handle customer inquiries via online chat and email, assisting clients with issues and questions.
• Coordinate communication between customers and internal departments.
• Work closely with the sales team to address daily sales-related matters.

Essential Requirements

• Previous customer service experience is preferred.
• Experience in stock or securities trading is a plus.
• Proficiency in English, Mandarin, Thai , Filipino, Korean, Malay or Vietnam es e.
• Proficient in Microsoft Office (Word, Excel, Outlook, etc.).
• Strong communication and adaptability skills with a responsible work attitude.
• Able to work efficiently with team leaders to meet team objectives .
• Willing to work non-standard New Zealand business hours.

Applicants must have the legal right to work in New Zealand.