Technical Supervisor, Warranty

Company

Sime Darby Industrial Sdn Bhd

• Oversee and coordinate daily Caterpillar warranty operations, including the evaluation, approval, or escalation of claims through detailed technical analysis to ensure timely, accurate, and policy-compliant processing.
• Collaborate closely with the internal team to resolve technical issues and ensure claims are processed within the scope of warranty coverage.
• Utilize warranty management systems and platforms to process claims, maintain records, and support reporting activities.
• Track and monitor warranty claim trends, including rejection rates, parts recovery, and associated costs.
• Maintain warranty-related documentation, policies and procedures.
• Prepare detailed reports on key warranty performance indicators such as claim cycle time, claim volume, cost per unit, and root cause analysis.
• Work closely with the Product Support team to manage the return and evaluation of warranty parts.
• Ensure accurate claim lifecycle tracking and performance measurement using dedicated warranty systems.