SVP/VP, Doc Services & Post Acceptance Team, IBG COO Office

Business Function

Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards.

Job Objective

This role involves managing the Documentation team for issuing standard facility letters and security documents, overseeing the Post Acceptance Team's review of executed documents returned by IBG customers (Large Corp, Mid Cap, SME), and acting as a liaison with Legal and Compliance for structuring new product documents. It also includes supervising all related issues and projects.

Responsibilities

Document Issuance and Checking

• Manage, develop, and supervise staff members to achieve agreed Service Level Agreements (SLAs) for the issuance of offer letters
• Ensure all documents returned by customers are duly executed and completed in order before submission to the Credit Control Unit
• Enhance the unit’s productivity by implementing automated processes
• Simplify existing banking documents to improve the competitiveness of our products and sales teams
• Lead the team to complete all projects involving Documentation Services & Post Acceptance Team processes

Process Management

• Develop, continuously review, streamline, and improve procedures for document checking to increase efficiency and reduce turnaround time
• Perform capacity planning, resource management, and develop Management Information System (MIS) reporting
• Focus on SLA improvement, quality maintenance, and complaint management

Compliance & Risk Management

• Ensure that the approach, processes, controls, and quality assurance related to compliance and risk management are properly documented

Team Management

• Manage working relationships with internal customers and external service partners to ensure smooth workflow
• Ensure the team is informed of any changes in policies and guidelines regarding internal control standards and external statutory regulations (e.g., through training and team briefings)
• Strengthen staff development to cultivate a skilled and diverse talent pool in AI development, establishing a solid foundation for institutional expertise
• Foster a culture of innovation within the bank and guide the team through transformative change by leveraging AI-driven solutions and removing toil
• Drive continuous improvement in operational processes by harnessing the power of AI technology

Key Accountabilities

• Provide documentation advice to product and sales teams for structuring deals and products
• Collaborate closely with Legal and Compliance to ensure both legal and regulatory requirements, as well as the bank's interests, are reflected in bank documentation
• Lead documentation simplification and automation projects
• Manage and supervise the Documentation Services Team in preparing offer letters and documentation for client execution with high efficiency and quality
• Manage and supervise the Post Acceptance Team in checking the loan and security documents returned by customers are duly executed with high efficiency and quality

Requirements

• Degree holder in Banking or Business Administration
• 10-15 years of relevant experience in banking and credit related industry with at least 5 years in management role
• Preferable with PRC documentation knowledge
• Good in both English and Chinese writing
• Knowledgeable in commercial banking products & processes
• High vigilance on risk factors
• A people manager with strong communication, presentation and interpersonal skills

Location

One Island East

Job

Operations

Schedule

Regular

Employee Status

Full time