Assistant Innkeeper

Our Assistant Innkeeper will help our Innkeeper oversee and coordinate daily operations of the Timberholm Inn to ensure the highest standards for guest experience including homemade breakfasts, clean rooms and common spaces, and a welcoming and safe atmosphere. The ideal candidate will be positive, energetic, and knowledgeable in property rental and hospitality with a love of cooking or baking. A hands-on approach to all aspects of daily operations is a must. Our ideal candidate must have a flexible schedule- available to work evenings, weekends, and holidays when needed and within reason. It is our expectation that our staff treats all guests as family. We strive to create an environment that feels more like home rather than a hotel - a warm meal, a smile at the door, and a cozy place to sleep and relax. Welcome to your home in the mountains- we are glad you are here and enjoy your stay!

Essential Duties and Responsibilities

• Arrive early to prep ingredients and bake/cook high-quality breakfast items for guests.
• Lay out and maintain the buffet breakfast selection throughout the service window.
• Label and communicate allergy/special dietary needs foods clearly.
• Brew coffee and have hot water available for tea/hot chocolate.
• Examples of prepared breakfast items include: scrambled eggs, pancakes, waffles, bacon.
• Restock coffee and tea stations throughout the morning.
• Keep fridge items, snacks, and beverage stations fully replenished for the day ahead.
• Communicate any low-inventory items or kitchen needs to leadership.
• Greet guests warmly and exhibit a high standard of hospitality and professionalism.
• Interact with guests during breakfast, answering basic questions about Timberholm and the surrounding areas and making them feel welcome.
• Address guest inquiries or dietary needs during service with care and professionalism.
• Coordinate closely with Hannah on any special requests or guest/inn concerns.
• Resolve minor guest issues and escalate to the leadership team when necessary.
• Efficiently handle all breakfast cleanup, including washing dishes, sanitizing cookware, and clearing tables.
• Mop the kitchen floor and thoroughly vacuum the Great Room after service concludes.
• Ensure all remaining food is properly stored, labeled, and put away according to food safety standards.
• Coordinate regularly with Hannah/broader team on critical guest and inn related items.
• Support a positive, communicative, and team-oriented work environment

Requirements

• Authorized to work in the United States
• Ability to communicate in English, both written and verbal
• Valid state issued driver’s license and current auto insurance
• Basic computer skills
• Comply with all company policies and procedures
• Exemplify a high-performance culture through words and actions
• Present a positive image as the face of Timberholm Inn in the market, industry, and our community.
• Hospitality-minded with a focus on delivering excellent guest experiences
• Strong communicator with a warm, friendly demeanor
• Dependable for early mornings and twice weekly shifts
• Problem-solver who can handle guest concerns with professionalism
• Detail oriented and uses time efficiently
• Physical stamina to stand for long periods, bend, lift, and handle tasks such as mopping and vacuuming