Senior Systems Engineer

Performs regular administration and conducts standard performance trend analyses and manages server capacity. Performs system configurations and backups independently. Implements monthly, quarterly, or hotfix patches to address security vulnerabilities or bugs across the technical stack. Deploys enhancements to improve the performance, reliability, and security of systems and environments. Resolves complex, critical customer system issues and implements and documents technical solutions. Implements disaster recovery solutions.

Key Responsibilities

System Installation &

Configuration – Software Administration

-

Monitors and

• maintains operating systems to ensure effective installation and performance.
• -

Administers

• middleware products in environments.
• -
• Supports the deployment,
• maintenance, and operation of internal applications as needed.
• -

Performs

• regular administration and conducts standard performance trend analyses and
• manages server capacity to ensure service performance meets standards.
• -

Leverages

working knowledge of application monitoring tools to ensure efficiency.

System Installation &

Configuration – Installation and Configuration

-

Installs and

• configures servers, cloud infrastructure, and all software and environments.
• -
• Performs system
• configurations and backups independently to ensure optimization of server
• infrastructure.
• -

Supports

• hardware maintenance, auditing, installation, and provisioning as necessary.
• -

Collaborates

• with internal technical experts and third-party vendors to resolve integration
• challenges.

System Installation &

Configuration – Identity & Access Management

-

Administers

• access privileges in the identity and access management system to ensure
• accurate access to IT resources.
• -
• Monitors user
• activity in the identity and access management system and reports on system
• activity.
• -

Learns to

provision access management systems.

Service Lifecycle Management

– Batch Processing

-

Monitors the

• batch process to ensure the updates are applied and triages any issues that
• arise.
• -

Implements

• batch management using different work schedulers to configure jobs and job
• streams, define dependencies, and report job performance.
• -

Ensures

• scheduling and budgets of batch monitoring services comply with Service Level
• Agreements (SLA).

Service Lifecycle Management

– Security Maintenance

-

Follows

• existing procedures to provide assurance that compute and storage devices are
• secure.
• -

Maintains

• privileged accounts/secrets integrity of systems and compute and file system
• security for the compute and storage environment.
• -
• Monitors and evaluates
• high-level service and infrastructure dashboards and takes action to address
• identified anomalies.
• -

Implements

• monthly, quarterly, or hotfix patches to address security vulnerabilities or
• bugs across the technical stack.

Service Lifecycle Management

– System & Security Improvements

-

Deploys

• enhancements to improve the performance, reliability, and security of systems
• and environments.

Incident Management &

Support – Incident Management

-

Supports the

• end-to-end incident management lifecycle to ensure systems are stable, secure,
• and performing accurately.
• -

Collates

• incident-based data for team metrics and key performance indicators (KPIs) by
• assisting with system and network incidents to identify patterns, root causes,
• and solutions.
• -

Participates in

• incident review meetings to provide feedback for operational performance and
• solution implementation.
• -

Partners with

• third party vendors and cross-functional teams (e.g., Development, Cloud
• Engineering, Product Engineering, other IT teams) to drive collaboration for
• implementation and/or resolution for high-severity incidents, risks, or
• migrations.
• -

Investigates

• standard system issues and triages high-severity incidents by implementing
• Corrective and Preventative Action plans (CAPA) as instructed.

Incident Management &

Support – Escalation Cases

-

Coordinates

• escalated support cases by collaborating with internal technical teams and
• third party vendors to drive issue resolution for a wide range of production
• environment problems (e.g., immense growth, scaling, leveraging the cloud,
• extremely high performance, high availability requirements).

Incident Management &

Support – Technical Support

-

Proactively

• monitors the production environment by checking system error logs, monitoring
• ticket queues, and consulting with other teams involved in maintaining the
• environments.
• -
• Adheres to team
• schedule to contribute to ongoing technical support and service objectives.
• -

Resolves

• complex, critical customer system issues and implements and documents technical
• solutions.

Incident Management &

Support – Backups and Disaster Recovery

-

Leverages

• working knowledge of systems to perform backup, restore, and disaster recovery
• processes.
• -

Participates in

• disaster recovery drills to ensure preparedness and compliance.
• -

Implements

disaster recovery solutions to ensure preparedness and regulatory compliance.

Communication &

Documentation – Technical Communication

-

Communicates

• technical information to both technical and nontechnical personnel.
• -
• Serves as a
• technical liaison and provides domain-specific expertise to cross-organization
• projects, programs, and activities.

Communication &

Documentation – Documentation & Reporting

-

Maintains

• documentation on ticket updates, code contributions, infrastructure,
• configurations, processes, and procedures (e.g., Disaster Recovery plans,
• Standard Operating Procedures, Corrective and Preventative Action Plans).
• -

Generates

• weekly and monthly reports on system performance and incident progress to
• support operational and management outcomes, and builds an awareness of the
• business impacts.
• -

Researches,

• proofs, and authors technical documentation in the area of standards and best
• practices for internal use.

Additional Responsibilities

(as needed)

Cloud Infrastructure

Support

-

Collaborates

• with DevOps and Site Reliability Engineer (SRE) teams to provide support for
• large-scale infrastructure.
• -

Implements

• continuous integration and continuous deployment (CI/CD) pipelines
• independently.
• -

Performs

patching and version upgrades independently to support cloud infrastructure.

Automation

-

Supports

• Workload Automation tools through design support, administration, and
• optimization efforts.
• -

Troubleshoots

• issues with automation tools, agents, and other connectivity to 3rd party
• applications.
• -

Maintains and

supports cloud technologies.

Core Responsibilities

Planning & Execution

-

Independently

• manages work, monitoring timelines and deliverables to ensure projects or
• initiatives stay on track and meet requirements.
• -

Proactively

• prioritizes work and adapts to resource or timeline shifts, suggesting
• adjustments to maintain project efficiency.

Collaboration &

Partnership

-

Collaborates

• across teams to align on expectations and achieve shared objectives.
• -

Builds and

• maintains a comprehensive understanding of business, stakeholder, and/or
• customer needs to build and support effective partnerships.
• -

Actively

• listens to diverse perspectives and asks questions to ensure understanding of
• others.

Problem Solving

-

Independently

• identifies and addresses standard and non-standard issues in accordance with
• standard practices, escalating more complex issues as appropriate.
• -
• Analyzes data
• and/or information from multiple sources to troubleshoot standard and
• non-standard errors.
• -

Contributes to

knowledge sharing and best practices.

Continuous Learning

-

Embraces

• continuous learning by actively seeking to build knowledge and new skills
• and/or tools and staying current with industry trends and best practices.
• -
• Seeks out and
• leverages feedback and training to improve skills.
• -

Contributes to

a culture of continuous learning and knowledge sharing with team members.

Continuous Improvement

• -
• -Develops ideas
• and recommends updates to increase the efficiency and effectiveness of
• processes, protocols, and workflows within a team.
• -
• Seeks input
• from team members on alternative approaches and methods for improving work.

Disclaimer

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $68,300 to $148,300 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following

1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC3