IT Trainer - Public Safety

• This is an external facing role designing and delivering IT education and training services to enable customers to gain maximum understanding of Public Safety software products;
• As a Trainer, your main responsibilities will include but are not limited to;

• delivering training programmes to clients either in a group classroom setting, or online through Webinars, e-learning or on a one-to-one basis;
• conducting training needs analysis
• designing course materials and other documents such as handouts, manuals and exercises to suit a wide audience ranging from end users to system administrators
• Developing train-the-trainer packages.
• preparing the learning environment and resources, including setting up IT equipment;
• Organising and marketing courses to meet the needs of learners and demands of business
• Supporting projects with any training consultancy required to define training strategies for our customers
• supporting and coaching learners using a learning portal or self-learning packages;
• evaluating the effectiveness of the training and course outcomes;
• liaising with external course providers, employers, clients, examining bodies and software companies, etc.;
• taking responsibility for maintenance of hardware and software used for training purposes and recommending repairs and upgrades to management where appropriate;
• keeping up to date with relevant systems, software and online training technology;
• dealing with administrative records.

This role requires travel  - 75% of the time

Software

• Must be proficient in the use of Microsoft office (word, powerpoint etc).
• Proficient in the use of Google apps (Gmail, Drive, Sheets etc)
• Knowledge of training methodologies and learning styles
• Knowledge of Madcap Flare 
• Knowledge of Adobe Captivate and Camtasia

Essential - experience of

• developing training strategies to meet needs of customers
• delivering training on software packages
• design and construction of training packages
• conducting training needs analysis

Desirable - experience of

• Any public safety (police, healthcare) market experience
• Experience of developing engaging e-learning content and media
• Any LPI or other professional training body recognised qualification

Personal skills

• Interpersonal skills that enable you to work with people at all levels, motivate others and change people's attitudes when necessary;
• Written and spoken communication skills that allow you to inform and advise others clearly;
• Problem-solving and negotiation skills;
• Initiative and the ability to offer new ideas;
• Organisational and planning skills to manage your time and to meet deadlines and objectives;
• Good personal presentation as well as presentation skills;
• Personal commitment to improving your own knowledge and skills.
• Must be able to deal with customers even under pressure
• Must have a professional outlook at all times
• patience and confidence;
• self-motivation and the ability to motivate others;
• a willingness to learn.
• A ‘can do’ attitude

Employees of NEC are entitled to the following Company funded benefits

• Single Private Medical Cover (with the option to select family cover at an additional cost)
• 25 days paid holiday with the option to buy/sell up to 5 days
• 4 x basic salary life assurance cover
• A Group Pension Plan with fantastic employer contributions
• A selection of tax efficient flexible benefits to suit your individual needs
• The role offers a competitive salary.

OTHER INFORMATION

• Candidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be required.
• Candidates will be expected to either have, or satisfactorily achieve, NPPV security clearance 
• All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
• NECSWS is an equal opportunities employer, welcoming applications from all communities.
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