Service Operations Manager

Why choose us?

Are you ready to take the next step in your leadership career? Join us for an exciting opportunity as a Service Operations Manager, where customer experience, operational excellence, and front ‑ end leadership come together.

At Albertsons Companies, we are looking for team-focused managers who are passionate about customer service, people development, and operational consistency. As a Service Operations Manager, you will oversee front ‑ end and service operations, ensure strong execution of company service programs, and lead teams that deliver a fast, friendly, and compliant shopping experience. This role offers a dynamic, customer ‑ facing environment where your work directly supports store performance and customer engagement .

Bring your flavor

Building the future of food and well ‑ being starts with great service at the front of the store. Bring your passion for customer engagement, operational discipline, and team leadership to a role where you set the tone for service excellence, support your associates, and create positive experiences for every customer, every visit.

Main r esponsibilities

• -
• Leads all front - end and customer service teams, ensuring fast, friendly, and accurate service
• -
• Coach and develop associates on service standards, courtesy programs, and service recovery
• -
• Oversee daily front ‑ end operations including check stands, self ‑ checkout (SCO), service desk, and checkout processes
• -
• Ensure compliance with cash handling, security, returns, refunds, and transaction policies
• -
• Monitor scheduling, breaks, staffing levels, and queue management to align labor with business needs
• -
• Oversee cash office processes including safe counts, till audits, deposits, and reconciliation
• -
• Ensure front ‑ end readiness for audits, compliance requirements, and company programs
• -
• Hire, train, coach, schedule, and develop service associates, supervisors, and front ‑ end staff
• -
• Support shrink reduction, fraud prevention, and proper handling of restricted items
• -
• Complete required reports and maintain strong communication with management teams

We are looking for candidates who possess the following

Soft skills

• -
• Strong customer ‑ service focus with a calm, professional team presence
• -
• Effective communication, coaching, and conflict ‑ resolution skills
• -
• Strong organization, prioritization, and planning abilities
• -
• Ability to multitask in a fast ‑ paced, customer ‑ facing environment

Competencies

• -
• Front ‑ end and customer service operations
• -
• Cash handling, cash office accuracy, and compliance execution
• -
• Labor planning, scheduling, and service productivity
• -
• Service standards, audit readiness, and loss prevention support

Knowledge

• -
• Store operations, service programs, and front ‑ end systems
• -
• Cash handling procedures, security protocols, and transaction policies
• -
• Scheduling tools and basic computer applications

Abilities

-

Ability to review service metrics, labor usage, and performance trends

-

Ability to train, coach, and develop associates and supervisors

-

Ability to stand, move, lift, carry, or push moderate loads as required

-

Travel requirements: None

-

Other requirements: Flexible availability including evenings, weekends, and holidays; reliable attendance; compliance with company policies, safety standards, and the Code of Business Conduct

We also provide a variety of benefits including

• -
• Competitive w ages paid weekly
• -
• Associate discounts
• -
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• -
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• -
• Leaders invested in your training, career growth and development
• -
• An inclusive work environment with talented colleagues who reflect the communities we serve
• Our Values – Click below to view video: ACI Values
• A copy of the full job description can be made available to you.