Executive Services Specialist I (Call Center Agent)

Role: Executive Services Specialist I

• Salary: PHP 18,000 (non-negotiable)
• Benefits: PHP 2,500 Productivity Attainment Benefit (PAB), PHP 1,500 Rice Allowance, Night Differential Pay, and Free HMO coverage with up to 2 dependents

Work Schedule: Rotating Shifts

Work Setup: Onsite, Capital Town, City of San Fernando, Pampanga

Overview

We're looking for agents who can handle both inbound and outbound calls, support customers with their concerns, and manage basic debt collection tasks. This role suits someone who communicates well, stays patient under pressure, and can balance customer care with accountability.

Key Responsibilities

• Answer inbound calls and assist customers with payments, inquiries, account updates, and service support.
• Make outbound calls for follow-ups, reminders, and collection of past-due accounts.
• Handle billing concerns and provide clear explanations on account status.
• Negotiate payment arrangements while maintaining a respectful and professional tone.
• Document all interactions accurately in the system.
• Escalate unresolved concerns to the appropriate team only as needed.
• Meet daily and monthly performance targets for customer satisfaction, call handling, and collections.

Qualifications

• Strong English communication and active listening skills.
• Good attendance and punctuality
• Strong work ethics
• Call center or customer service experience is preferred, even if it's under a year.
• Comcast Switch experience is a plus.
• Able to work with targets and manage tough conversations confidently.
• Good typing skills and familiarity with basic computer tools.
• Willing to work shifting schedules, weekends, and Philippine holidays.
• Willing to work on-site (Capital Town, City of San Fernando, Pampanga)

Work Environment

You'll work in a fast-paced setting where accuracy, empathy, and consistency matter. Training and ongoing support will be provided.