Philadelphia Animal Hospital- CSR

Philadelphia Animal Hospital was founded in 1991 by Dr. Lawrence Rebbecchi Jr. with the goal of creating a veterinary clinic in the city of Brotherly Love that incorporated the best animal care, forward thinking solutions, and comprehensive care in the area. Our practice features 4 exam rooms, a therapeutic pool, and the Philadelphia Pet Hotel and Villas kennel which includes daycare and long-term boarding solutions. The entire staff at PAH strive to enhance the health of all furry family members through client education, compassionate and honest care, state-of-the-art medicine and diagnostic capabilities, and truly understanding the human-animal bond.

Key Responsibilities

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• Provide exceptional customer service by warmly greeting clients and their pets upon arrival.
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• Answer multi-line phone system promptly and professionally, routing calls or taking detailed messages as needed.
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• Schedule appointments, surgeries, and follow-up visits in accordance with hospital protocols.
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• Process client check-ins and check-outs, including invoicing, payment collection, and accurate record-keeping.
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• Maintain client and patient records in the hospital’s practice management system with accuracy and confidentiality.
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• Communicate effectively with doctors, technicians, and other team members to support patient care.
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• Educate clients on hospital policies, preventative care, and available services.
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• Assist with administrative duties such as filing, scanning, email communication, and mailing reminders.
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• Monitor lobby/reception area to ensure cleanliness, organization, and client comfort.
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• Handle difficult or emotional situations with compassion, professionalism, and problem-solving skills.

Qualifications

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• High school diploma or equivalent (required).
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• Previous experience in customer service or veterinary/medical field preferred.
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• Excellent communication, organizational, and multitasking skills.
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• Proficiency with computers, scheduling systems, and basic office equipment.
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• Ability to remain calm and professional in a fast-paced, sometimes stressful environment.