Cuisinier M/W/X

• The Assistant Manager supports the Restaurant General Manager in all aspects of restaurant operations to ensure the efficient
• functioning of the business in line with brand standards. This includes team supervision, operational execution, and customer
• service delivery. The Assistant Manager acts as second-in-command, assuming full responsibility in the absence of the RGM. A. Operational Support
• ¿ Assists with the opening and closing procedures of the restaurant.
• ¿ Ensures compliance with all operational standards, procedures, and quality checks (food safety, hygiene, inventory).
• ¿ Verifies proper functioning of equipment and initiates maintenance requests as needed.
• ¿ Conducts daily line checks and follows food safety protocols (HACCP).
• ¿ Supports management of restaurant cleanliness, ambiance, and upkeep.
• B. Team Supervision
• ¿ Supervises hourly team members during shifts and ensures optimal staffing levels.
• ¿ Leads pre-shift briefings and coordinates role assignments for the day.
• ¿ Coaches team leaders and junior staff on execution and service standards.
• ¿ Participates in onboarding and ongoing training of new hires.
• ¿ Prepares shift schedules as assigned by the RGM.
• C. Customer Experience
• ¿ Acts as point of contact for guest complaints or issues during the shift.
• ¿ Monitors service times and customer feedback (Google reviews, in-store feedback).
• ¿ Ensures mystery visit standards are understood and met.
• D. Sales and Profitability
• ¿ Supports the RGM in achieving labor cost and food cost targets.
• ¿ Reviews shift performance KPIs with team leaders and identifies corrective actions.
• ¿ Participates in upselling initiatives and local marketing activations.
• ¿ Handles cash procedures and daily sales reconciliations.
• E. Compliance and Administration
• ¿ Ensures labor law compliance on breaks, schedules, and team timesheets.
• ¿ Participates in internal audits (health & safety, labor, fire, etc.).
• ¿ Maintains up-to-date employee files, training logs, and checklists.
• ¿ Escalates disciplinary issues in line with HR guidelines.

Profil

• A. Skills & Competencies
• ¿ Basic computer literacy (email, POS systems, timekeeping systems).
• ¿ Solid understanding of restaurant operations, kitchen processes, and front-of-house.
• ¿ Fluent in English; French and/or Dutch are an advantage.
• ¿ Strong organizational and planning skills.
• ¿ Problem-solving attitude with a calm demeanor under pressure.
• B. Behavioral Expectations
• ¿ Professional and punctual.
• ¿ Leads by example: respectful, hands-on, solution-oriented.
• ¿ Embodies the brand values and leadership behaviors of Manhattn's Burger.
• ¿ Supports team spirit and fosters a safe and inclusive working environment.