Education Coordinator

The Education Coordinator, Student Success, provides high-level administrative and coordinative support to the Student Services department. Assists with day-to-day duties and functions in support of student success programming. Plays a fundamental role in achieving department’s goals and objectives. Helps to enhance domestic and international students’ experience.

The Company: GIA is the world’s foremost authority in gemology. GIA is a global organization with headquarters located in Carlsbad, CA. GIA in Carlsbad boasts a 17-acre ocean view campus that accommodates approximately 800 of its 3,400 total employees worldwide. It offers many competitive health and commuter benefits that promote the well-being of its employees as well as that of the environment.

The Location: This position is located in Carlsbad, California at our corporate headquarters and is a full time on-site role.

What to expect

• We offer competitive medical, dental, vision and matching 401-K plans
• Paid vacation, sick and holidays, tuition assistance, commuter benefits

The Environment

• On-site cafe - affordable custom breakfast and lunch meals and Starbucks drinks!
• Economic friendly services - electric vehicle charging stations on-site
• Ergonomic assessments offered on-site and virtually

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Student Services & Front‑Line Support

Serve as the primary point of contact at the Student Services front desk, delivering exceptional in‑person, phone, and email support to students, colleagues, and external partners.

Upload, maintain, and assist with the management of student services documents while monitoring student records, correspondence, and other sensitive information with strict confidentiality.

Coordinate and communicate with other departments to ensure students are connected with the appropriate services, appointments, and support resources.

1. Communications & Information Management

• Develop, prepare, and update student‑facing communications, including LMS announcements, digital displays, and informational materials.
• Maintain student services calendar, student resource information, and incoming student information to ensure coordinated and efficient operations.
• Manage student onboarding needs, including taking student ID photos, issuing and tracking parking permits, and ensuring accurate documentation for student services records.

1. Event & Program Coordination

Lead the planning and execution of all student events, maintaining organized workflows, ensuring all action items are completed on schedule, and enhancing the overall student experience.

Develop and distribute clear event communications, including email announcements, schedules, reminders, and promotional materials to maximize student engagement.

Coordinate all logistical needs for student events, including reserving rooms, arranging IT support and catering, securing promotional items, and partnering with Facilities to submit and track setup requests.

1. Administrative & Operational Support

• Provide comprehensive administrative support for Student Services initiatives.
• Prepare and manage purchase orders, invoices, and procurement‑related documentation to support annual department budgets.
• Support and coordinate special projects across the Education department as assigned.
• Assist with identifying opportunities to improve student services processes by gathering feedback and sharing observations from student interactions.

1. Other Responsibilities

Perform other duties as assigned.

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

Ability to work independently in a fast-paced, deadline-driven and high-expectation environment; must be able to work with little supervision, take initiative, assume responsibility and make timely and appropriate decisions while handling multiple tasks and prioritizing work load.

Attention to detail and keen organizational skills; strong proofreading and editing abilities.

Ability to fulfill assigned commitments in a timely manner while providing excellent customer service.

Excellent grammar, written and verbal communication skills.

Ability to maintain and foster sensitivity and respect for a culturally diverse work environment.

Ability to display supportive behavior and communicate positively regarding department goals.

Strong computer skills utilizing software such as Microsoft Office Suite and e-mail.

Ability to maintain strict confidentiality.

Willingness to take on additional projects, tasks and attend trainings as needed to fulfill department goals and initiatives.

Experience working with Jenzabar, Workday and Salesforce are preferred, not required.

EDUCATION AND EXPERIENCE

• Associates degree preferred.
• 2–4 years of progressively responsible administrative, student services, or customer-facing experience in an education or related professional setting strongly preferred.
• Experience coordinating events or programs (planning, logistics, communication, or execution) strongly preferred.
• Experience in higher education preferred.
• Equivalent combinations of education and relevant experience may be considered.
• PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)
• Work is performed in a designated professional office workstation and environment.
• Extensive use of office equipment to include computer, calculator, copier, fax, and other business-related machines and software.
• Pay Range: $23.00-$30.00 an hour

An Equal Opportunity Employer

All employment decisions are made without regard to unlawful considerations of race, sex, religion, national origin, age, disability, or any other legally protected status. Reasonable accommodations are available upon request.

Disclaimer: This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this job description changes the at-will employment relationship existing between the Company and its employees.

About Us

Working at GIA

With a reach that spans the globe — GIA is a nonprofit institute dedicated to ensuring the public trust in gems and jewelry through cutting edge gemological research and rigorous education programs. We have shaped the gem industry, protected millions of consumers and taught generations of jewelers and gemologists all over the world since 1931.

Comprising over 3,000 employees in 13 countries, GIA is a place of diversity, innovation, creativity and engagement. Whether you are passionate about science, history, design, education, IT or a corporate career, GIA has a place for you. Join one of the world’s most colorful and brilliant industries with an organization that serves the public good by bringing knowledge and objectivity to gems and jewelry.

What GIA Does

• Research that deepens the world’s understanding of gems and jewelry manufacturing and shares these findings with academia, the industry, and the gem-buying public
• Education that builds careers and enhances the knowledge and integrity of the gem and jewelry industry
• Standard setting that protects those who buy gems by ensuring the qualities of gems and jewelry are objectively and consistently described
• Laboratory services that provide an unbiased and scientific assessment of gem quality

Employee Benefits

GIA offers competitive salaries and exceptional benefits as well as training opportunities to employees all over the globe.

An Equal Opportunity Employer

All employment decisions are made without regard to unlawful considerations of race, sex, religion, national origin, age, disability, or any other legally protected status. Reasonable accommodations are available upon request.

Crime Statistics (For U.S. Only)

In accordance with the Jeanne Clery Act, GIA's current annual crime statistics are available at: Clery Report: Annual Disclosure of Campus Security Policies and Crime Statistics

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