Sr. Program Manager

The Company: GIA is the world’s foremost authority in gemology. GIA is a global organization with headquarters located in Carlsbad, CA. GIA in Carlsbad boasts a 17-acre ocean view campus that accommodates approximately 800 of its 3,400 total employees worldwide. It offers many competitive health and commuter benefits that promote the well-being of its employees as well as that of the environment.

The Location: This position can be based at either our corporate headquarters in Carlsbad, California or our office in New York City. We offer a flexible hybrid work arrangement, typically requiring 3 days in the office per week (subject to change). This schedule is contingent upon meeting productivity standards and maintaining high-quality deliverables. Candidates have the option to choose their preferred location between these two offices.

Hybrid Onsite Requirement: 3 days a week, on-site.

What to expect

• We offer competitive medical, dental, vision and matching 401-K plans
• Paid vacation, sick and holidays, tuition assistance

The Environment

On-site cafe - affordable custom breakfast and lunch meals and Starbucks drinks!

Economic friendly services - electric vehicle charging stations on-site

Ergonomic assessments offered on-site and virtually

Job Overview: Ensures programs are delivered within scope, schedule, and budget. Leads cross-functional teams across Business Development, Operations, Marketing, Quality, and Finance, driving program execution from initiation through closure.

Essential Duties & Responsibilities

20%- Serve as the primary contact throughout program/project execution

10%- Working with Product Managers, scope projects based on stakeholder input of requirements and specifications. Effectively define, communicate, and gain stakeholder agreement on the scope of assigned projects. Ensure the participation and commitment of project stakeholders.

10%- Organize project teams, assign individual responsibilities, develop project schedules, and determine resource requirements

10%- Monitor and report on the status of projects including cost, timing, and staffing

10%- Communicate project status, risks and mitigation plans

10%- Ensure adherence to internal and external quality standards (e.g., International Standards Organization)

10%- Identify/resolve obstacles to completing projects on time and to budget

10%- Manage multiple, interrelated projects (may include business transformation projects)

10%- Ensure continuity between new services objectives and program execution, supporting scope and budget change discussions as needed.

Job Competencies

Leadership & Accountability: Demonstrates personal initiative, focus and drive for continuous improvement; holds self-accountable to meet commitments, manages change, encourages innovation, and models GIA values

Technical/Functional Knowledge: In-depth knowledge of principles and practices within project management discipline or GIA functional knowledge across many departments. Keeps up with current technology and trends

Service Mindset: Focuses on the needs of internal customers; builds strong customer relationships and delivers holistic, customer-centric solutions recognizing longer-term implications

Drive for Results: Sets high goals for personal and group accomplishment and uses measurement methods to monitor progress against operational or strategic goals of the department / business unit. Consistently meet or exceed goals; maintains a focus on continuous improvement. Fosters innovation and change

Decision Quality/Problem Solving skills: Incorporates a holistic approach to making good, timely, ethical decisions that keep the organization moving forward; ability to identify root causes of problems and provides sound resolutions taking into consideration multiple perspectives and future implications

Analytical skills: Ability to interpret and analyze data comprehensively and make excellent conclusions; thinks strategically while considering long term impact of actions/decisions

Communication skills: Develops and delivers multi-mode communication that conveys a clear understanding of the unique needs of different audiences; uses clear and effective verbal and written communications delivered with confidence and the style of the receiver in mind. Uses persuasion and reason to influence decisions and get results

Collaboration skills: Uses excellent collaboration skills with all levels (up/down and lateral); develops and uses collaborative relationships to facilitate the accomplishment of work goals. Gains the confidence and trust of others through honesty, integrity, transparency and authenticity. Ability to handle conflict situations effectively to minimize impact and maximize outcomes; ability to express opposing views in a non-confrontational manner

Time Management: Approaches work in an organized and systematic manner; plans work and time effectively to manage conflicting or shifting priorities and achieve goals aligned with functional area and organization

Minimum Qualifications

• Bachelor’s degree in project management, or related field and 8-10+ years of related work experience, or equivalent combination of education and experience.
• Strong computer skills utilizing software such as project management tools, Microsoft Office Suite, e.g., MS Word, Excel, PowerPoint; and e-mail.
• Strong financial acumen, technical program management expertise, and client engagement skills.

Additional Requirements

Must be able to be onsite 3 or more days a week.

Work Environment/Physical Demands

• Work is performed in a designated professional office workstation and environment requiring the regular use of office equipment.
• Must be able to communicate regularly with colleagues in person and remote.
• Pay Range: $125K-$155K

An Equal Opportunity Employer

All employment decisions are made without regard to unlawful considerations of race, sex, religion, national origin, age, disability, or any other legally protected status. Reasonable accommodations are available upon request.

Disclaimer: This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this job description changes the at-will employment relationship existing between the Company and its employees.

About Us

Working at GIA

With a reach that spans the globe — GIA is a nonprofit institute dedicated to ensuring the public trust in gems and jewelry through cutting edge gemological research and rigorous education programs. We have shaped the gem industry, protected millions of consumers and taught generations of jewelers and gemologists all over the world since 1931.

Comprising over 3,000 employees in 13 countries, GIA is a place of diversity, innovation, creativity and engagement. Whether you are passionate about science, history, design, education, IT or a corporate career, GIA has a place for you. Join one of the world’s most colorful and brilliant industries with an organization that serves the public good by bringing knowledge and objectivity to gems and jewelry.

What GIA Does

• Research that deepens the world’s understanding of gems and jewelry manufacturing and shares these findings with academia, the industry, and the gem-buying public
• Education that builds careers and enhances the knowledge and integrity of the gem and jewelry industry
• Standard setting that protects those who buy gems by ensuring the qualities of gems and jewelry are objectively and consistently described
• Laboratory services that provide an unbiased and scientific assessment of gem quality

Employee Benefits

GIA offers competitive salaries and exceptional benefits as well as training opportunities to employees all over the globe.

An Equal Opportunity Employer

All employment decisions are made without regard to unlawful considerations of race, sex, religion, national origin, age, disability, or any other legally protected status. Reasonable accommodations are available upon request.

Crime Statistics (For U.S. Only)

In accordance with the Jeanne Clery Act, GIA's current annual crime statistics are available at: Clery Report: Annual Disclosure of Campus Security Policies and Crime Statistics

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