Security Officer II

The Company: Gemological Institute of America (GIA) is the world’s foremost authority in gemology. GIA is a global organization with headquarters located in Carlsbad, CA and boasts a 17-acre ocean view campus that accommodates approximately 800 of its 3,500 total employees worldwide. It offers many competitive health and commuter benefits that promote the well-being of its employees, as well as that of the environment.

The NY Campus: An established company located in the heart of the diamond district in mid-town Manhattan that offers its employees great educational and developmental opportunities.

The Culture: With autonomy, passion and focus on operational excellence, GIA security team strives to achieve highest standards of security on campus to ensure safety of everyone including GIA employees, students, visitors and customers.

GIA relies on a strong set of values to create a sense of purpose - guiding and inspiring people inside and outside the organization. We strive for our employees to have a sense of belonging and inclusivity through our core values of integrity, teamwork, leadership, respect and results​​​.

Job Title: Security Officer II

• Hourly Rate: $22.50 per hour
• Location: New York, N.Y.
• Work Hours: Day shift, M-F
• Must be flexible to changes in shift and work days in order to meet operational requirements if needed (work morning, afternoon and night shifts on any days including weekends)
• Benefits: We offer medical, dental, vision and matching 401-K plan
• Paid vacation, sick and holidays, commuter benefits

Job Responsibilities

Maintains vigilance for unusual or suspicious individuals or situations

Monitors and operates the surveillance, access control, and intrusion detection equipment and ensures its functionality by promptly reporting issues and getting those resolved at the earliest

Learns and stands any of the assigned posts

Responds to emergency situations; administers first-aid as required

Assists in evacuation and crowd control in the event of an emergency

Responds to fire, safety and security alarms following set protocols

Acts as a trusted point of contact for personnel, students, vendors, and the public

Maintains vigil and patrols the campus while providing a visible presence

Informs management on safety and security related matters, utilizing logs, email and verbal reports

Directs and/or escorts visitors and vendors as needed

Assists in special events and tours organized at/by the institute

Logs observations regarding security, safety and maintenance related issues

Contacts/coordinates with local law enforcement agencies when necessary

Operates emergency equipment as needed

Able to stay focused, attentive, alert and engaged at all times

Listens and communicates calmly, effectively, and courteously in both emergency and non-emergency situations

Employs good judgment and sound decision-making at all times

Other duties as assigned

Required Competencies: Knowledge, Skills & Abilities

• Intermediate computer skills, including experience with current Microsoft applications (e.g. MS Excel, Word, Outlook, PowerPoint etc.)
• Ability to learn and adapt to new software applications (used in physical security operations)
• Aptitude in learning how to do basic troubleshooting while operating/monitoring surveillance, access control and intrusion detection equipment
• Ability to write and type clear and concise reports
• Good comprehension ability and logical thinking
• Ability to operate security communication equipment
• Ability to act with urgency and calm in an emergency situation
• Excellent judgment aptitude with a solid ability to detect imminent or looming threats
• Ability to identify and resolve conflicts in an effective manner
• Basic problem-solving skills including identifying, understanding and resolving the problems
• Ability and willingness to follow standard operating procedures
• Excellent communication skills including effective listening skills
• Polite and courteous demeanor
• Ability to adapt to rapidly evolving situations and priorities
• Ability to maintain confidentiality of information

Education & Experience

• High school diploma or general education degree (GED); and one to three years related experience and/or training; or equivalent combination of education and experience
• Willingness to work any shift and any days, including weekends
• Demonstrated ability to create positive and professional interactions and maintain a good working relationship with colleagues

Required Certificates, Registrations & Licenses

• Must obtain/renew New York State Security Guard License (at the time of hire)
• Must obtain/renew First Aid certification ((at the time of hire)
• Cardio-Pulmonary Resuscitation and Automated External Defibrillation (CPR & AED) certification

Desired/Preferred

• Ability and willingness to document process-flow diagrams and standard operating procedures
• Proficiency in MS excel
• Knowledge and experience in root cause analysis and corrective actions planning
• Security officer experience
• Experience in CCTV, access control, intruder alarm and fire alarm handling
• Possess an active Driver’s License

Physical Requirements

• Tasks are performed both in a professional office environment and outdoors
• Includes standing, walking, sitting and lifting

An Equal Opportunity Employer

All employment decisions are made without regard to unlawful considerations of race, sex, religion, national origin, age, disability, or any other legally protected status. Reasonable accommodations are available upon request.

Disclaimer: This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this job description changes the at-will employment relationship existing between the Company and its employees.

About Us

Working at GIA

With a reach that spans the globe — GIA is a nonprofit institute dedicated to ensuring the public trust in gems and jewelry through cutting edge gemological research and rigorous education programs. We have shaped the gem industry, protected millions of consumers and taught generations of jewelers and gemologists all over the world since 1931.

Comprising over 3,000 employees in 13 countries, GIA is a place of diversity, innovation, creativity and engagement. Whether you are passionate about science, history, design, education, IT or a corporate career, GIA has a place for you. Join one of the world’s most colorful and brilliant industries with an organization that serves the public good by bringing knowledge and objectivity to gems and jewelry.

What GIA Does

• Research that deepens the world’s understanding of gems and jewelry manufacturing and shares these findings with academia, the industry, and the gem-buying public
• Education that builds careers and enhances the knowledge and integrity of the gem and jewelry industry
• Standard setting that protects those who buy gems by ensuring the qualities of gems and jewelry are objectively and consistently described
• Laboratory services that provide an unbiased and scientific assessment of gem quality

Employee Benefits

GIA offers competitive salaries and exceptional benefits as well as training opportunities to employees all over the globe.

An Equal Opportunity Employer

All employment decisions are made without regard to unlawful considerations of race, sex, religion, national origin, age, disability, or any other legally protected status. Reasonable accommodations are available upon request.

Crime Statistics (For U.S. Only)

In accordance with the Jeanne Clery Act, GIA's current annual crime statistics are available at: Clery Report: Annual Disclosure of Campus Security Policies and Crime Statistics

Read More