Call Center Agent

Position summary: To set quality appointments for members to meet with the developer’s Representatives. To act in a professional and courteous manner to members and coworkers.

Position responsibilities

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• Contacts existing members via telephone to set appointments.
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• Demonstrates working knowledge of scripts and rebuttals used by Premier to be effective in setting quality appointments.
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• Remains open minded to new marketing strategies and techniques.
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• Maintains a clean and safe work environment.
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• Completes tasks (assignments) on time.
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• Understands key performance indicators such as Show Rate, Talk Time, Number of Dials, Select Shows, and Shows Per Hour.
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• Strives to become more efficient in bookings and increase shows per hour.
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• Strives to reach required performance goals set by management.
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• Other duties as assigned.