Content Moderator

Be part of building a safer digital world

Are you detail-oriented and passionate about online platforms? Do you enjoy analyzing content and making decisions that create a real impact? We are looking for a Content Moderator / Content Analyst / Trust & Safety Specialist to join our team in Guadalajara . In this role, you will help ensure that digital platforms remain safe, engaging, and compliant, protecting millions of users worldwide.

What you’ll do

• Review and moderate user-generated content (text, images, videos) across digital platforms
• Identify and take action on inappropriate, offensive, or non-compliant content
• Apply community guidelines, policies, and compliance standards
• Escalate sensitive or complex cases to appropriate teams (Quality, Policy, Legal)
• Maintain accuracy and productivity aligned with KPIs and SLAs
• Analyze content trends, user behavior, and patterns
• Collaborating with cross-functional teams such as Quality Assurance (QA), Customer Support, and Operations
• Ensure documentation and reporting of moderation actions

What we’re looking for

• Experience 1–2 years in:
• Content moderation
• Customer service / BPO / Call Center
• Quality Analyst / QA / Content Auditor
• Social Media / Digital Content / Community Management

Required Skills

• Strong attention to detail
• Critical thinking and decision-making
• Ability to work in a high-volume / fast-paced environment
• Strong written communication skills (English preferred)
• Ability to apply guidelines and policies consistently
• Basic computer skills (MS Office, digital tools, platforms)

Preferred Qualifications

• Experience in Trust & Safety / Content Review / Risk Analysis
• Background in digital media, journalism, or social networks
• Familiarity with: Community guidelines, Online safety standards, Policy enforcement processes

Why join us?

• Work with global clients in digital platforms and technology
• Build a career in the growing Content Moderation / Trust & Safety industry
• Collaborative environment with learning and development opportunities
• Gain experience in QA, analytics, operations, and digital compliance

Important to know

• This role involves reviewing high volumes of online content
• Some content may be sensitive in nature
• Training and support will be provided Location Guadalajara, Jalisco (On-site)