Sustaining Engineer - Modeling

Aera Technology is a pioneer in the growing category of Decision Intelligence Platforms and a Leader in the Gartner® Magic Quadrant™ for 2026 – the technology to digitize, augment, and automate decision-making processes with AI and machine learning. Through our AI decision automation platform, Aera Decision Cloud™, we are helping the best-known brands in the world make smarter, faster decisions.

Privately-held and VC-funded, we have a global team of over 400 Aeranauts – and we’re growing. We deliver Decision Intelligence innovation and services that enable enterprises to automate and scale decision making with accuracy and speed. We continue to be the trusted choice of market leaders for our proven ability to generate value and unlock opportunities that were previously unattainable.

Sustaining Engineer is a hands-on role for a talented engineer to identify the root cause and solve critical production issues. This is a cross-functional role where you will become the subject matter expert (SME) for some modules/services. You will be able to debug Enterprise Java applications, work with customer engagement and development teams to identify the root cause and enable a resolution. Ideally, this is a role for a seasoned individual with experience in both front-end and back-end development.

Responsibilities

• Prioritize tasks and accurately document the nature of the reported problem. Triage and remediate high-priority issues and bugs.
• Deep dive into an issue, analyze it, and identify solutions to resolve them. Propose any code fixes to the development team for further resolution.
• Be proactive and manage multiple high priority threads
• Develop a broad understanding of Area’s technical architecture

About You

• Strong analytical and problem-solving skills
• Bachelors/Masters in Computer Science or a related area
• 5+ years of experience in Java and experience with SQL
• Ability to analyze root cause for issues by looking at log files
• Passionate about developing strong expertise in their area and becoming a SME
• Interested to learn new technologies