Bilingual Spanish Customer Service Representative

REMOTE | Bilingual Spanish Customer Service Representative

Start Date: TBD : $15.00/hour (Bilingual- Spanish)

At Frontline Group , we’re hiring Bilingual (Spanish/English) Customer Service Representatives to support individuals. You’ll provide critical support connecting people to emergency shelter and resources from the comfort of your home. This is mission-driven work that truly matters.

Quick Overview

• Job Type: Full-time, Temporary
• Pay: $15.00/hour for Bilingual Spanish speakers (W2 Employee)
• Location: 100% Remote
• Orientation: TBD
• Training Schedule: TBD
• Must have open availability

What We’re Looking For

• Fluent Bilingual Spanish/ English speakers (spoken and written)
• Call center or customer service experience
• Remote work experience is a plus
• Tech-savvy with ability to navigate multiple systems
• Reliable: 100% attendance required for orientation and training, no exceptions
• Open availability required (including weekends)

Computer & Equipment

• Windows 11 based PC (no MACs or Chrome Book)
• Dual monitors – this helps you see multiple programs at once while assisting customers.
• At least 16 GB of memory (RAM) with 12 GB usable – this keeps your computer running smoothly while using several tools at once.
• CPU utilization should be 50% or less
• Internet connections: your computer must have a Ethernet (RJ-45) port.
• Wired internet connection required – Wi-Fi is not allowed ; your computer must be connected to your router using an Ethernet cable for a stable signal.

Internet Speed: Please use speedtest.net to test your specs

• Download speed: 20 Mbps or higher (for receiving data).
• Upload speed: 10 Mbps or higher (for sending data).
• Ping: 20 MS or less (for a fast, responsive connection). Please pay special attention to your Ping, it has to be 20 or less.

Important: These technical requirements will be verified during your interview — no exceptions.

Please join the interview from the computer you plan to use for the position , with your camera turned on and ready to share your screen so we can confirm your computer’s setup. Do not join from a cell phone , as you’ll need to demonstrate your system’s specifications during the session.

How to Apply (Fast Track) Apply now by replying with

• A screenshot of Windows 11 on your PC
• A screenshot of your internet speed test from speedtest.net performed on your laptop or desktop, not your cell phone (please pay attention to the "Ping" requirement)
• Confirmation that you meet all equipment and availability requirements
• A screenshot of at least 16 GB of RAM on your computer
• A screenshot of you hard wired to your Ethernet cable (no Wi-Fi)

• Apply Now! If you meet the qualifications, have 24/7 availability, and your equipment meets our requirements, we encourage you to submit your application.
• Spots are limited and filled on a first come, first served basis, apply ASAP!
• All of these requirements will be verified in your interview.
• Due to the high volume of applications, we will only be reaching out to candidates who meet the required qualifications.
• Note: Some benefits are subject to eligibility requirements, including employment term and other factors.

About Us

Frontline Group is a W2 employer that does not hire independent contractors.