Manager, Digital & Social Communications (Americas)

How you'll make an impact

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Own social listening and reputation monitoring (via social listening tools) across earned and social channels, tracking sentiment and coverage for flagship campaigns like the Anti-Loneliness Campaign, Human Connection Hub, and Healthy Dating Campaign, and flagging risks and opportunities to leadership

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Manage the corporate website and blog as the home for our storytelling, publishing campaign reports (e.g., our economics-of-dating report), narrative pieces, and executive thought leadership

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Own video and digital amplification plans for major campaigns and executive moments, extending the reach of earned coverage and events (e.g., Healthy Dating Campaign, regional forums, trust and safety campaigns)

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Support employer brand strategy across social and digital channels, partnering with HR/Talent to spotlight our people and culture.

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Monitor social and digital sentiment tied to Trust & Safety, policy, and executive reputation moments, providing early warning on emerging issues

We could be a Match if

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• You have 5+ years of experience in digital/social media management, corporate communications, or a related field
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• You have hands-on experience with social listening and analytics tools (e.g., Emplifi, Meltwater, Sprinklr, Brandwatch, Google Analytics) and survey-based measurement
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• You’ve built or supported employer brand strategy and content
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• You have experience managing a corporate website/CMS and blog content
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• You’re comfortable coordinating video production and digital amplification, from creative brief through final delivery
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• You have strong analytical skills and can turn data into clear, actionable recommendations tied to OKRs
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• You’re comfortable working across time zones and regional teams (US, Europe, International) to keep measurement and content consistent
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• You have excellent written and verbal communication skills
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• You hold a Bachelor’s degree in Communications, Marketing, Journalism, or a related field (or equivalent experience)
• What's the team like?
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• Successful individuals in this role are proactive, organized, self-directed, and can prioritize multiple projects while maintaining strict confidentiality
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• We take joy in our work—we’re lucky to tell stories about love and human connection
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• We prioritize proactive storytelling over reactive response, while still knowing how to assess risk and respond calmly when issues arise
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• We solve problems and assume best intent. We have honest, open conversations with teammates and partners across the business