Patient Access Representative

GENERAL DUTIES

The Patient Service Representative II greets patients and visitors in person or on the telephone; obtains demographic, financial and medical information for registration and identification, coordinates and assists in the completion of all activities relating to patients' finances, to facilitate the collection and distribution of information and to expedite a smooth and timely billing and collection process while adhering to department policies and procedures. Access to demographic information and limited patient health information related to job function.

The Patient Service Representative obtains, monitors and expedites the necessary authorizations and approvals for hospital outpatient services and/or elective surgeries per the designated insurance carriers.

Acts as a resource and liaison for employees within the department, as well as other inter-related hospital staff

and all "guests" that need assistance or information.

Required

High School Diploma or GED

One to three years recent experience in acute care hospital registration or business office environment.

Knowledge in Medicare, Medi-Cal and third party billing and collection procedures.

Type a minimum of 35 WPM

Experience or knowledge in admissions, registrations and insurance verification is essential.

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