Technical Consultant

What You'll Do

Within 1 month, you will

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• Become a Trello expert through our onboarding process
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• Understand our product offering through training
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• Master our platform and be able to support clients on basics requests through ticketing
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• Master our integration possibilities (Workato, data lake, flat files, APIs)

Within 3 months, you will

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• Work with clients to understand their technical requirements and scope projects accordingly
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• Collaborate with our sales and development teams to design and implement solutions that meet client requirements
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• Ensure successful delivery of projects on time and within budget
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• Provide technical expertise and support to clients throughout the project lifecycle
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• Continuously learn about new technologies and stay up-to-date with industry trends
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• Develop and maintain technical documentation and project plans
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• Participate in client-facing meetings and presentations

Within 6 months, you will

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• Develop repeatable and scalable processes to improve project quality and delivery
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• Be able to support the team on difficult integrations & troubleshooting issues
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• Contribute to our knowledge base to share best practices and lessons learned
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• Work with our partner ecosystem to strengthen the services proposed to our clients
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• Deliver platform audits to clients

Within 12 months, you will

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• Contribute to our knowledge base to share best practices and lessons learned
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• Work with our partner ecosystem to strengthen the services proposed to our clients
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• Create and propose new services to our Professional Service catalog
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• Present our value proposition to prospects or other SaaS companies and 3rd party developers to encourage them to integrate with our platform

The Skill Set

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Bachelor's degree in Computer Science or a related field

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8+ years of experience supporting technical partnerships and integrations, developer relations, or similar technical role with external stakeholders; customer facing background preferred (Sales Engineer, Technical Presales, Solution Architect, Technical consultant, Technical Project Manager, Technical Account Manager, Business Analyst)

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Excellent understanding of APIs and REST integrations

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Strong technical skills, including experience with programming languages such as Java, Python, or Ruby

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Knowledge of SaaS platforms, cloud-based solutions, and web technologies

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Experience scoping projects, designing technical solutions, and delivering on projects

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Excellent problem-solving skills and ability to troubleshoot complex technical issues

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Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders.

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Organized,structured, rational, analytical, able to manage priorities across multiple customer implementations,

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Solution-oriented, client-first mindset in everything you do

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Enthusiasm for our culture explained here

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Ability to work independently and as part of a team in a fast-paced, deadline-driven environment

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Strong organizational skills and attention to detail

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Experience with project management methodologies such as Agile or Scrum is a plus

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Enthusiasm for our working environment explained here: https://bit.ly/Convexity360L

What We Offer

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Compensation: Pay structure includes base salary, variable incentive pay, and company equity 📈

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Benefits/Perks : Comprehensive health insurance starting your first day of employment 🏥 RRSP contribution matching 🏦 Generous parental leave 👶 Professional development opportunities through our own platform 📚

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Balance: We offer unlimited days of annual PTO 🌴 5 days for sick leave 🤒 Holiday time in accordance with the Ontario Holiday Calendar 🗓 We are a remote-first organization and promote flexible work hours 🏠

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Diversity, Equity, and Inclusion : We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝

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Corporate Social Responsibility : Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍

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Culture : A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆

Interview process

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Call with the Talent Acquisition Manager

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• Discovery Interview with your future coach
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• Case study with the team and the coach
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Interview with a Global Leader

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• References & Offer!
• Get ready using our Knowledge Base: https://bit.ly/42H1ggC