Senior Account Manager

What To Expect In This Position

• Manage high value, strategic client relationships focused on growing existing business and ensuring high retention rates
• Achieve new business growth targets through up-sell /cross-sell opportunities with existing clients
• Be responsible for all aspects of renewals and deliver results against monthly, quarterly and yearly forecast objective
• Lead and manage the renewal process
• Meet onsite with existing accounts and conduct needs and business impact analysis of current product portfolio
• Manage and lead pricing negotiations for renewals and up-sells
• Identify risk and work with internal and external stakeholders to prevent both client and revenue churn
• Facilitate the transition of a client’s existing workflow into the FiscalNote platform
• Provide accurate monthly forecast reports
• Actively collaborate with Product and Marketing teams
• Intelligently engage in conversation regarding the legislative and regulatory processes
• Travel to on-site client locations outside the DC area on occasion (-20%)
• Actively and regularly attend industry events

What Sets You Apart

• 5+ years of professional sales and field account management experience in government and/or technology with a proven track record of meeting sales & renewal and retention goals
• Experience working in an account management/client success capacity with a SaaS product
• High-performance record of sales and retention
• Ability to successfully lead in-person meetings/demos with C-Suite level executives
• Strong written and verbal communication abilities, as well as exceptional time & organizational skills
• A Bachelor’s Degree or equivalent experience
• Proficiency with Salesforce strongly preferred