Client Relationship Manager

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Client Relationship Manager to join one of our clients ' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.

Responsibilities

• Building and maintaining relationships with clients and their key personnel
• Conducting business reviews to ensure clients are satisfied with their products and services.
• Alerting the sales team to opportunities for further sales.
• Letting customers know about other products/add-ons that the company offers in line with the company’s strategy.
• Attending meetings with clients to build close professional relationships
• Manage calls with clients and compile an action plan that is shared with all stakeholders as required
• Achieving client relationship targets and KPI’s.
• Working closely with cross functional teams to manage the day-to-day needs of the clients.
• Be the main escalation point for clients
• Escalating and resolving areas of concern as raised by clients.
• Monitoring company performance against service level agreements and flagging potential issues.
• Manage and maintain client status trackers
• Own and respond to client questions
• Tracking and monitoring all agreed deliverables and liaising with internal departments as required to ensure client needs are fulfilled effectively.
• Invoice management, ensuring deliverables, once concluded are provided to finance in a timely manner to invoice
• Resolve any client aged debt issues with the client