Senior Digital Workplace Engineer

Responsibilities

• Manage enterprise SaaS and DaaS applications, including configuration, upgrades, integrations and operational support.
• Administer Windows and macOS endpoints, covering provisioning, patching, OS upgrades, software deployment and testing.
• Develop and maintain automation scripts and tooling to improve endpoint provisioning, software deployment, monitoring and overall operational efficiency.
• Execute full lifecycle system administration and take ownership of application onboarding, upgrades and system consolidations, ensuring timelines, quality and stakeholder communication.
• Support platform and application integrations with SSO, SAML, OAuth and directory services, enabling seamless access and interoperability across applications.
• Maintain accurate process, configuration and operational documentation in compliance with change management procedures.
• Apply ITIL-aligned operational practices for incident, problem and change management to ensure platform reliability and service continuity.
• Collaborate with cross-functional teams and escalate issues effectively to the Digital Workplace Manager.
• Mentor and coach junior engineers, providing guidance, knowledge sharing and support for technical development.
• Recommend and implement best practices for platform performance, endpoint management and operational processes to drive continuous improvement.

Requirements

• At least 3–5 years of experience in IT systems engineering, endpoint administration or enterprise SaaS applications support.
• Hands-on experience managing enterprise SaaS applications and endpoints in medium to large organizations.
• Experience with platform integrations and APIs, including SSO, SAML 2.0, OAuth and LDAP.
• Proficiency in scripting and automation (PowerShell, Python or similar) to improve platform and endpoint operations.
• Strong experience administering Windows and macOS endpoints including device provisioning, patching, software deployment and system upgrades.
• Knowledge of systems monitoring, logging and observability practices.
• Strong analytical thinking, troubleshooting and problem-solving skills.
• Ability to work effectively in a fast-paced enterprise environment and collaborate with cross-functional teams.
• Desire to learn new technologies, support platform modernization initiatives and contribute to team growth and efficiency.